Juniper Square

Legal Operations Director

Juniper Square

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $140,000 - $170,000 per year

Job Level

Lead

About the role

  • Lead the vision and execution of Legal Operations to build a scalable, efficient, and high-performing team.
  • Drive clarity, accountability, and operational alignment across the Legal function.
  • Build workflows with AI at the center, automating what doesn’t require human attention and prioritizing what does.
  • Serve as the primary administrator for legal technology platforms. Own and optimize the legal-tech stack, with deep accountability for Ironclad configuration, workflow design, reporting, and adoption.
  • Design and manage legal intake and matter-management processes (ticketing/queues, triage, SLAs) to route work efficiently and increase self-service.
  • Evaluate and implement additional technologies (workflow automation, AI-enabled tools, knowledge systems, e-signature, document management) that improve speed, visibility, and scale.
  • Build and maintain legal knowledge repositories, playbooks, templates, and process documentation (e.g., Confluence) to enable self-serve contracting and reduce routine legal touchpoints.
  • Define, track, and report on KPIs for cycle times, throughput, backlog, service levels, and operational risk.
  • Use data and root-cause analysis to drive continuous improvement and process simplification.
  • Lead change-management efforts for new systems, processes, and organizational shifts, including communication plans, training, and adoption tracking.
  • Build the Legal Operations function from the ground up and scale the team over time as the company grows.
  • Oversee vendor relationships for legal technology, ALSPs, and outside counsel, including selection, contracting, performance management, and cost optimization.
  • Own or co-own e-billing and outside counsel spend management, partnering with Finance to track spend, enforce billing guidelines, and identify savings opportunities.
  • Help manage the Legal department budget and forecasts; ensure disciplined financial operations across tools, vendors, and outside counsel.
  • Oversee virtual data rooms and legal operations support for M&A, financings, and other strategic transactions.
  • Adapt to evolving business needs and perform other duties as assigned.

Requirements

  • 8+ years of Legal Operations experience within a high-growth technology or services company, and ideally 2+ years managing and developing a team.
  • Hands-on expertise implementing and optimizing Ironclad or a similar CLM in a high-volume environment.
  • Experience with at least one of: legal intake/matter-management systems, e-billing/outside counsel management, or legal analytics tooling.
  • Building Claude skills for legal tasks
  • Strong operational and analytical capabilities; able to define KPIs, build dashboards, and communicate insights through data.
  • Proven success leading cross-functional initiatives and complex change-management efforts.
  • Excellent communication, stakeholder management, and executive presence.
  • Ability to operate in fast-paced, ambiguous environments with a continuous-improvement mindset.
Benefits
  • Health, dental, and vision care for you and your family
  • Life insurance
  • Mental wellness coverage
  • Fertility and growing family support
  • Flex Time Off in addition to company-paid holidays
  • Paid family leave, medical leave, and bereavement leave policies
  • Retirement saving plans
  • Allowance to customize your work and technology setup at home
  • Annual professional development stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Legal OperationsIroncladworkflow automationlegal intake systemsmatter-management systemse-billing managementlegal analyticsdata analysisKPI definitiondashboard building
Soft Skills
operational capabilitiesanalytical capabilitiescommunicationstakeholder managementexecutive presencechange managementteam managementcontinuous improvementadaptabilityleadership