Mid-Market Customer Success Manager
Joist AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Client Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our products.
- Customer Support: Address customer inquiries and issues promptly and effectively, providing solutions and guidance.
- Relationship Management: Build and maintain strong, long-lasting relationships with clients, understanding their needs and helping them succeed.
- Product Knowledge and Training: Conduct training sessions and webinars to educate customers on the best practices and features of Joist AI, and work closely with our product development team to understand our services and value propositions.
- Feedback Loop: Gather customer feedback and work closely with our product team to drive continuous improvement.
- Performance Tracking: Monitor customer usage and success metrics to identify areas for growth and improvement.
- Proactive Outreach: Regularly check in with customers to ensure they’re getting the most out of our products and services.
Requirements
- A minimum of 5+ years relevant experience in (or combination of) AEC marketing, customer success or account management. AEC experience is a plus.
- Demonstrated "self-starter" with a history of completing tasks with limited oversight.
- Experience working with and desire to work directly with customers.
- Proficiency in Adobe Creative Suite (primarily InDesign), Adobe Acrobat, Microsoft Office Suite and previous experience with CRMs.
- Proactive mindset with excellent organizational and time management skills
- Ability to think critically and problem solve in fast changing environments
- Experience building relationships and communicating at the executive level
- Bonus points if you have experience in the construction industry.
- Tech-Savvy: Strong proficiency in generative AI tools (ChatGBT, Claude, etc.) and the ability to leverage RevOps tools to optimize the customer journey.
Benefits
- Fantastic Benefits
- Competitive salary and performance-based bonuses.
- Unlimited PTO including paid holidays
- Excellent health care coverage, including free* vision, dental and life insurance.
- New computer equipment plus workstation/technology allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementAEC marketinggenerative AI toolsproblem solvingperformance trackingproduct knowledgetrainingrelationship managementfeedback analysis
Soft skills
self-starterorganizational skillstime managementcritical thinkingproactive mindsetcommunication skillscustomer relationship buildingadaptabilityteam collaborationcustomer advocacy