Customer Success Manager
Joist AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Partner with customer leadership to define clear business objectives (KPIs) and build Joint Success Plans.
- Lead high-impact quarterly reviews with C-level stakeholders.
- Own the retention number for your book of business.
- Act as the internal "quarterback" for your clients.
- Analyze engagement data to prescribe specific actions that increase the customer’s operational efficiency and revenue.
- Provide consultative guidance on industry best practices (AEC workflows).
- Translate complex enterprise feedback into actionable insights for our Product team.
Requirements
- 7+ years of experience in Enterprise Customer Success, Account Management, or strategic consulting.
- Experience within the AEC (Architecture, Engineering, Construction) industry is a strong differentiator.
- Strong proficiency in generative AI tools (ChatGPT, Claude, etc.) and the ability to leverage RevOps tools to optimize the customer journey.
Benefits
- Competitive salary and performance-based bonuses.
- Unlimited PTO including paid holidays
- Excellent health care coverage, including free* vision, dental and life insurance.
- New computer equipment plus workstation/technology allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementstrategic consultingdata analysisoperational efficiencyrevenue optimizationgenerative AIRevOps
Soft skills
leadershipcommunicationconsultative guidancestakeholder managementproblem-solving