Support Johns Hopkins University and Medicine for all affiliations (faculty, staff, students, administrative departments) for enterprise email and related infrastructure
Design complex infrastructure and email-related solutions that conform to institutional policies and best practices
Install, configure, and maintain complex server hardware, operating systems, and infrastructure applications on Windows and Linux
Implement and manage system backups, archives, and recovery processes
Provide complex server-level administration, monitoring, tuning, maintenance, upgrades, patches, and incident response
Develop complex scripts and automation to improve systems management and service processes
Perform complex system software upgrades including planning, testing, and coordination
Design and integrate security authorization and access control; audit user access and authorization
Generate and maintain system-specific performance, integrity, and capacity reports
Participate in project collaboration and full project lifecycle: change management, RFP development, vendor evaluation, testing, and documentation
Lead and support email-related projects: migrations, upgrades, integrations; develop documentation, diagrams, SOPs, and training for junior staff
Provide some ticket-based support and input for internal roadmap planning and infrastructure decisions
Requirements
Bachelor's Degree
Four years related experience
Additional education may substitute for required experience; additional related experience may substitute for required education per JHU equivalency formula
In-depth knowledge of email technologies: JH Email Gateway (Cisco IronPorts), Listserv (Sympa), Microsoft Exchange
Experience with Windows and Linux server environments
Advanced skills in Automation, Cloud Migration, Directory Services, Operating Software, Scripting, Systems Analysis, Systems Configuration, Systems Design, Systems Integration, Systems Engineering
Server administration: installation, configuration, backups, upgrades, patching, monitoring, tuning, and recoveries
Ability to develop complex scripts and automation for systems management
Experience with change management, vendor evaluation/RFP processes, and project lifecycle participation
Understanding of IT security principles, access control, and authorization auditing
Ability to author documentation, diagrams, SOPs, and training materials
Pre-employment background check required
Johns Hopkins requires seasonal flu vaccine; exceptions possible for religious/medical reasons
Benefits
Total Rewards package supporting employees' health, life, career and retirement
Health, life, and retirement benefits (see https://hr.jhu.edu/benefits-worklife/)
Professional development and career support
Remote work (Location: Remote)
Occupational Health: required vaccinations provided at no cost
ATS Keywords
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