eLearning Administrator
Nelnet
Course Support Specialist
John Hopkins University
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $40 per hour
Job Level
Junior
About the role
- Provide support to faculty in curriculum delivery and course support, including syllabi construction, coordination of course materials, textbook orders, course evaluations, and technological troubleshooting.
- Participate in the analysis, design, development, and implementation of routine online courses, web-based training, face-to-face training curricula, and onsite and hybrid modalities.
- Provide instructional design support and coordinate a range of online instructional tools and materials to enhance online course delivery.
- Provide recommendations to faculty and subject matter experts to update existing courses and perform routine revisions of existing course content.
- Create and maintain faculty, student, and course information records in various locations/systems (secured network drives, Teams, SharePoint, CoursePlus, LMS of BSPH).
- Update course websites in the LMS by creating assignments, checking APA citations, building exams, building groups, adding rubrics, setting up the Grade Center, and performing other maintenance as necessary.
- Complete general QA of courses throughout the term to ensure that materials and course content align and that all information is up to date.
- Correspond and coordinate with faculty on term start preparations and set up courses for the upcoming term.
- Assist Design & Technology teams with compliance with accessibility standards (ADA/508/UDL) and university/division standards.
- Prepare course materials ensuring appropriate template usage and formatting for syllabi, rubrics, documents & PDFs, and PowerPoint presentations.
- Maintain collaborative relationships with faculty, Instructional Designer and Technology team members, and Program Administrators.
- Provide guidance and training to faculty, TAs, clinical instructors, and guest lecturers on technologies used in online courses.
- Troubleshoot technical issues escalated from Level 1/Level 2 Help Desks and respond to faculty and student inquiries; escalate as necessary via calls, emails, & JIRA tickets.
- Assist with implementation of instructional technology tools within learning management systems and consult with faculty on their use for evaluation, presentation, live meetings, streaming, etc.
- Assist multimedia specialists with preparation and production of recorded audio/video lectures and support/troubleshoot various educational and communication technologies (Turnitin, Zoom, Office 365, VoiceThread, Qualtrics, PowerPoint, Excel, Word, Adobe Connect, Poll Everywhere, RPNow, Respondus, Examsoft, Adobe PDF, Shadow Health, Late Nite Labs).
- Participate in technology implementation projects and provide project coordination when needed.
- Perform thorough in-depth quality assurance testing as needed.
- Provide administrative assistance in course material production, Internet research, textbook selections and orders, course assignments, LMS sites, and evaluations.
- Research industry trends and best practices, collect, prepare, analyze, and evaluate data from faculty and students to make recommendations.
- Staff academic committees, task forces, and other working groups; prepare course reports and perform other related duties as requested.
- Collaborate closely with instructional design staff to provide comprehensive support, develop documentation and resources, and support development and implementation of instructional technological products.
Requirements
- Bachelor's degree.
- One year of related experience.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
- Preferred: Bachelor's degree in instructional design, instructional technology, education, or related field.
- Preferred: Previous instructional design coursework/experience.
- Preferred: Familiarity with Blackboard and/or other Learning Management Systems.
- Preferred: Ability to navigate and understand new technologies and strong grasp of educational technologies (VoiceThread, Turnitin, Poll Everywhere, Respondus, AEFIS, publisher, etc.).
- Preferred: Basic HTML experience and the ability to edit code to remove errors/excessive tags.
- Preferred: High proficiency in Microsoft Office Suite, especially PowerPoint.
- Preferred: Prior experience working closely with higher education faculty.
