John Hopkins University

Course Support Specialist

John Hopkins University

full-time

Posted on:

Location: 🇺🇸 United States

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Salary

💰 $22 - $40 per hour

Job Level

Junior

About the role

  • Provide support to faculty in curriculum delivery and course support, including syllabi construction, coordination of course materials, textbook orders, course evaluations, and technological troubleshooting.
  • Participate in the analysis, design, development, and implementation of routine online courses, web-based training, face-to-face training curricula, and onsite and hybrid modalities.
  • Provide instructional design support and coordinate a range of online instructional tools and materials to enhance online course delivery.
  • Provide recommendations to faculty and subject matter experts to update existing courses and perform routine revisions of existing course content.
  • Create and maintain faculty, student, and course information records in various locations/systems (secured network drives, Teams, SharePoint, CoursePlus, LMS of BSPH).
  • Update course websites in the LMS by creating assignments, checking APA citations, building exams, building groups, adding rubrics, setting up the Grade Center, and performing other maintenance as necessary.
  • Complete general QA of courses throughout the term to ensure that materials and course content align and that all information is up to date.
  • Correspond and coordinate with faculty on term start preparations and set up courses for the upcoming term.
  • Assist Design & Technology teams with compliance with accessibility standards (ADA/508/UDL) and university/division standards.
  • Prepare course materials ensuring appropriate template usage and formatting for syllabi, rubrics, documents & PDFs, and PowerPoint presentations.
  • Maintain collaborative relationships with faculty, Instructional Designer and Technology team members, and Program Administrators.
  • Provide guidance and training to faculty, TAs, clinical instructors, and guest lecturers on technologies used in online courses.
  • Troubleshoot technical issues escalated from Level 1/Level 2 Help Desks and respond to faculty and student inquiries; escalate as necessary via calls, emails, & JIRA tickets.
  • Assist with implementation of instructional technology tools within learning management systems and consult with faculty on their use for evaluation, presentation, live meetings, streaming, etc.
  • Assist multimedia specialists with preparation and production of recorded audio/video lectures and support/troubleshoot various educational and communication technologies (Turnitin, Zoom, Office 365, VoiceThread, Qualtrics, PowerPoint, Excel, Word, Adobe Connect, Poll Everywhere, RPNow, Respondus, Examsoft, Adobe PDF, Shadow Health, Late Nite Labs).
  • Participate in technology implementation projects and provide project coordination when needed.
  • Perform thorough in-depth quality assurance testing as needed.
  • Provide administrative assistance in course material production, Internet research, textbook selections and orders, course assignments, LMS sites, and evaluations.
  • Research industry trends and best practices, collect, prepare, analyze, and evaluate data from faculty and students to make recommendations.
  • Staff academic committees, task forces, and other working groups; prepare course reports and perform other related duties as requested.
  • Collaborate closely with instructional design staff to provide comprehensive support, develop documentation and resources, and support development and implementation of instructional technological products.

Requirements

  • Bachelor's degree.
  • One year of related experience.
  • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
  • Preferred: Bachelor's degree in instructional design, instructional technology, education, or related field.
  • Preferred: Previous instructional design coursework/experience.
  • Preferred: Familiarity with Blackboard and/or other Learning Management Systems.
  • Preferred: Ability to navigate and understand new technologies and strong grasp of educational technologies (VoiceThread, Turnitin, Poll Everywhere, Respondus, AEFIS, publisher, etc.).
  • Preferred: Basic HTML experience and the ability to edit code to remove errors/excessive tags.
  • Preferred: High proficiency in Microsoft Office Suite, especially PowerPoint.
  • Preferred: Prior experience working closely with higher education faculty.