Request Analyst
Jobs2web
full-time
Posted on:
Location Type: Hybrid
Location: Handforth • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureITSMServiceNow
About the role
- Manage and triage incoming service requests
- Provision hardware and software
- Manage system accounts through Active Directory and Azure
- Provide excellent customer service and clear communication
- Collaborate with technical teams to improve request handling processes
Requirements
- Proven track record of delivering high-quality customer service in a fast-paced environment
- Strong organisational skills and problem-solving ability
- Genuine interest in IT and technology
- Familiarity with ITSM tools such as ServiceNow, Jira, or Ivanti
- Ability to work independently while juggling multiple priorities
Benefits
- Hybrid working (approximately 40% office, 60% remote split)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Active DirectoryAzureITSM toolsServiceNowJiraIvanti
Soft skills
customer servicecommunicationorganisational skillsproblem-solvingindependencemultitasking