Phone Section Manager – Public Service Administrator Option 2

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Phone Section Manager for the Illinois Department of Revenue managing the Central Registration Division. Overseeing staff, training, and resolving inquiries related to tax administration.

Posted 7/17/2026full-timeSpringfield • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $8,571 - $9,414 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer service teams, overseeing tax-related operations, and ensuring compliance with Illinois Business Registration requirements. Proficient in project management and developing training materials for staff development.

Highest-signal resume keywords

Supervising Customer Service ProfessionalsProject ManagementGenTax Software UtilizationTraining Material DevelopmentIllinois Business Registration Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative ManagementAccountingFinanceSales TaxIncome TaxTax LawProject ManagementTesting Tax SoftwareTroubleshooting Tax ChangesCall Center Management

Soft Skills

Staff TrainingCommunicationProblem SolvingLeadership

Tools & Technologies

GenTaxTax Related Operating Systems

Industry Keywords

Illinois Business RegistrationTax RegulationsCustomer Service

About the role

Key responsibilities & impact

responsible for the administration and management of the Central Registration Division Phone/Account Maintenance I section
serves as full line supervisor
trains staff and reviews and monitors office workload
confers with taxpayers, their representatives and others and oversees prepared staff responses, answering inquiries or resolving highly technical problems
manages special projects as assigned

Requirements

What you’ll need

knowledge, skill and mental development equivalent to completion of four years of college
prior experience equivalent to three years of progressively responsible administrative experience in accounting, finance, sales tax, income tax or tax law
five (5) years of experience supervising a staff of customer service professionals (preferred)
four (4) years of experience working with Illinois Business Registration requirements, rules and regulations (preferred)
three (3) years of experience working in project management, including leading and delegating to staff, setting timelines, gathering information, etc. (preferred)
four (4) years of experience utilizing GenTax or similar tax related operating systems (preferred)
four (4) years of experience developing and presenting training materials in person or virtually using written, verbal and electronic forms of communication (preferred)
three (3) years of experience managing a Call Center (preferred)
three (3) years of experience in testing, monitoring, troubleshooting, and implementing legislative tax changes for tax software (preferred)

Benefits

Comp & perks

top-tier benefits
great retirement packages