Eligibility Tech Support Analyst – Management Operations Analyst II

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Management Operations Analyst monitoring Medicaid Eligibility programs for data quality and functionality. Conducting analysis and testing to identify system issues and implement program logic changes.

Posted 6/18/2026full-timeSpringfield • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $6,820 - $9,875 per monthWebsite

About the role

Key responsibilities & impact

monitor the Medicaid Eligibility programs for data quality and functionality
conduct analysis and testing to identify system issues and request program logic changes
make updates to reduce discrepancies between the Integrated Eligibility System (IES), the Medical Medicaid Information System (MMIS) and the Enterprise Data Warehouse (EDW)
develop and maintain Project Initialization Requests (PIR), Project Resolution Requests (PRR), and Change Requests (CR) for their section

Requirements

What you’ll need

Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research.
Requires three (3) years of progressively responsible professional experience in management operation analysis.
Preferred Qualifications:
Minimum of two (2) years of experience working with eligibility policy, eligibility procedures and related codes.
Minimum of two (2) years of experience accessing and manipulating electronic eligibility systems and analytical skills.
Minimum of two (2) years of experience working with electronic data processing operations and the way they are utilized in operations analysis.
Minimum of two (2) years of experience working with the application and conduct of management studies.
Minimum of two (2) years of experience working with the subject matter of the problem area.
Minimum of two (2) years of experience analyzing and interpreting Medicaid Eligibility policies, regulations and laws.
Minimum of two (2) years of experience working with relational databases, systems interfaces, data exchanges and file layouts.

Benefits

Comp & perks

Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
Employees earn (12) paid Sick Days annually.
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
Employees earn (3) paid Personal Days annually.
(13-14) paid holidays annually (based on start date)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysissystem testingprogram logic changesdata quality monitoringeligibility policy analysisdata manipulationoperations analysismanagement studiesrelational databasesdata exchanges

Soft Skills

organizational theoryanalytical skillsproblem-solving

Certifications

master's degree in businessmaster's degree in public administration