Business Operations and Data Analyst

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Business Operations and Data Analyst for Illinois Department of Human Services. Managing state and federal data operations, analytical reviews, and project leadership in substance use disorder services.

Posted 6/13/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $81,840 - $118,500 per yearWebsite

About the role

Key responsibilities & impact

Serves as a Business Operations and Data Analyst in a lead project role for state and federal data matters by conducting operations, analytical and statistical reviews of Substance Use Disorder (SUD) grant, contract and service data to support Division of Behavioral Health (DBHR) management in decision making.
Based on grant and data-driven project goals and objectives, develops and implements electronic work plans to manage routine and ad-hoc data-related projects and resources, as well as documents the unit’s processes and procedures.
Coordinates and supports, both onsite and remote, DBHR end-user office hardware and software needs, including training and problem resolution.
Performs routine and ad-hoc quality control tests and generates corresponding management operation and evaluation communication, reports, visualizations and presentations to ensure the integrity and validity of data from, but not limited to, DBHR’s client and service reporting system, licensing, and contract management systems.
Monitors and develops procedures and processes to improve and maximize DBHR and contractual reporting/dashboard systems.
Initiates and designs new or revised data collection techniques and forms, including tracking logs.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Requirements

What you’ll need

Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research.
Requires three (3) years progressively responsible professional experience in management operations analysis.
Preferred Qualifications:
Three (3) years of professional experience interpreting results of multivariate, correlational, qualitative and descriptive analysis.
Three (3) years of professional experience developing and applying research design techniques with application to social or health data.
Three (3) years of professional experience using statistical programs such as Statistical Package for Social Science (SPSS), Statistical Analytical Software (SAS) and Qualitative Analysis to run analyses and create statistical, scientific and narrative reports and narratives.
Three (3) years of professional experience in the preparation of narrative and statistical reports that communicate the results of complex data analysis studies performed.
Three (3) years of professional experience in effective, collaborative communication (orally and written) with internal and external entities.
Three (3) years of professional experience with qualitative research approaches in a health/healthcare-related professional context.
Conditions of Employment:
Requires the ability to travel in the performance of job duties.
Requires the ability to utilize Microsoft Office Suite such as Excel, Access, and PowerPoint in the development of reports, etc.
Requires the ability to utilize office equipment, including personal computers and basic computer skills.

Benefits

Comp & perks

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick days annually (Sick days carry over from year to year)
10-25 days of Paid Vacation time annually - (10 days in year one of employment)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisstatistical analysisoperations analysisresearch design techniquesquality control testingdata collection techniquesdata visualizationreport preparationmultivariate analysisqualitative research

Soft Skills

collaborative communicationproblem resolutionorganizational skillsdecision makingtraininganalytical thinkingpresentation skillsattention to detailproject managementinterpersonal skills

Certifications

master's degree in business administrationmaster's degree in public administration