IT Technical Support

Jobs2web

IT Technical Support providing comprehensive technical assistance to users. Supporting IT infrastructure and ensuring compliance with security regulations in a controlled environment.

Posted 6/11/2026full-timeNorth Reading • Massachusetts • 🇺🇸 United StatesJunior💰 $68,500 - $109,600 per yearWebsite

Tech Stack

Tools & technologies

AzureiOSMacOS

About the role

Key responsibilities & impact

Serve as a primary point of contact for technical support requests, hardware and software issues, and network issues for employees via phone, email, chat, or in person.
Diagnose and resolve technical problems, escalating complex or security sensitive issues to higher‑ level support teams as required.
Provide training and guidance to users on A/V systems (e.g., Microsoft Teams Rooms, conference room technology) and productivity tools.
Configure, deploy, and maintain desktops, laptops, and mobile devices, including operating systems and software installations.
Ensure IT assets are accurately tracked and documented; maintain up-to‑date records in asset and configuration management systems.
Ensure strict adherence to ITAR regulations, company security policies, and audit requirements when handling systems, data, and user access.

Requirements

What you’ll need

Associate degree in Computer Science, Information Technology, or equivalent experience.
1–4 years of direct experience in IT support, including hands on work with Windows 11, iOS, iPadOS, MacOS, and Azure/Intune‑ administration.
Experience supporting systems in regulated, high security‑, or controlled environments (e.g., ITAR, government, defense, or similar).
Strong analytical and problem-solving‑ skills with the ability to follow strict procedures and security controls without deviation.
Solid understanding of fundamental networking and endpoint security principles.
Excellent communication skills, both written and verbal; customer service oriented with a balance of responsiveness and compliance discipline.
Highly organized, detail oriented‑, and able to manage multiple priorities in a controlled operational environment.

Benefits

Comp & perks

medical
dental
vision
Flexible Spending Accounts
retirement savings plans
life and disability insurance
paid vacation & holidays
tuition assistance programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows 11iOSiPadOSMacOSAzureIntuneA/V systemsdesktop supportlaptop supportmobile device management

Soft Skills

analytical skillsproblem-solving skillscommunication skillscustomer serviceorganizational skillsdetail orientedability to manage multiple prioritiesresponsivenesscompliance discipline

Certifications

Associate degree in Computer ScienceAssociate degree in Information Technology