Child Support Operations Bureau Chief

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Child Support Account Reconciliation Operations Bureau Chief with the Department of Healthcare and Family Services planning and evaluating bureau operations. Overseeing management of child support processes and compliance in Illinois.

Posted 6/5/2026full-timeChicago • Illinois • 🇺🇸 United StatesLead💰 $10,500 - $12,500 per monthWebsite

About the role

Key responsibilities & impact

Serves as the Child Support Account Reconciliation Operations Bureau Chief by planning, directing, and evaluating the operation and activities of the bureau
Serves as a full line supervisor
Reviews and evaluates programs and procedures
Develops and monitors an on-going process for review and modification of current support orders which adhere to federal and state specifications
Establishes working relationships with other state, local, and public agencies and with the Attorney General’s Office regarding the prosecution and handling of cases referred by the bureau
Attends meetings and conferences with the Division Administrator, Deputy Administrator, Director, and other management staff in the agency
Consults with management in the development and review of legislation pertinent to the programs of the bureau
Plans staff utilization and development
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Requirements

What you’ll need

Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college
Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or business organization
Three (3) years of professional experience utilizing statistical analysis to evaluate organizational performance (preferred)
Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off (preferred)
Three (3) years of professional experience developing, interpreting, and implementing policies and procedures for a Child Support program (preferred)
Three (3) years of experience ensuring organizational compliance with federal and state laws, rules, and regulations related to child support (preferred)
Three (3) years of professional experience communicating in verbal and written form with internal and external colleagues and stakeholders (preferred)
Three (3) years of developing and directing special projects in a private or public organization (preferred)
Three (3) years of professional experience consulting with management in the development and reviewing of legislation pertinent to Child Support programs (preferred)

Benefits

Comp & perks

Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
(12) paid Sick Days annually
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually
(3) paid Personal Days annually
(13-14) paid holidays annually (based on start date)

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Applicant Tracking System Keywords

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Hard Skills & Tools

statistical analysispolicy developmentprogram evaluationorganizational compliancelegislation reviewproject management

Soft Skills

supervisory experiencecommunicationstaff developmentrelationship buildingguidance and counseling