EUC Operations – E Supervisor

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EUC Operations E Supervisor leading IT troubleshooting and support at the Department of Innovation & Technology. Managing staff and multiple projects for end user computing services.

Posted 5/1/2026full-timeSpringfield • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $8,281 - $8,834 per monthWebsite

About the role

Key responsibilities & impact

Under administrative direction, serves as the EUC Operations E supervisor for the Department of Innovation & Technology (DoIT).
Providing leadership and management oversight for advanced level remote and deskside troubleshooting and support services on computer hardware, software, and peripherals.
Manages and directs the installation, configuration, maintenance, and management of applications for PCs and updates imaging and operating systems.
Serves as a full-line supervisor and manages staff and multiple projects with relation to installation of end user PC computing devices, software, and peripherals.
Keeps abreast of new developments in the IT field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences.

Requirements

What you’ll need

Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with coursework in management information systems, data processing, telecommunications, or a directly related fields.
Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in management information systems, data processing, or telecommunications in a public or business organization.
Three (3) years of professional experience leading and performing advanced in-person and remote end-user computing support, including installation, configuration, imaging, and troubleshooting of enterprise-standard desktop and laptop operating systems, software, and peripherals.
Three (3) years of professional experience analyzing operational and performance data to guide management decisions and improve service delivery.
Three (3) years of professional experience evaluating, designing, and improving end-user computing workflows and operational processes.
Three (3) years of professional experience leading or supervising an IT operations or EUC support team.
Three (3) years of professional experience managing Microsoft network environments.
Three (3) years of professional experience implementing and supporting enterprise security solutions.
Ability to analyze complex administrative and technical challenges, identify root causes, and implement strategic result-driven solutions.
Ability to develop and maintain cooperative working relationships with staff, vendors, managers, executives, and external stakeholders.
Demonstrated verbal and written communication skills to present administrative and technical information clearly and precisely.

Benefits

Comp & perks

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position)
10 -25 days of paid vacation time annually (10 days for first year of state employment)
12 days of paid sick time annually which carryover year to year
3 paid personal business days per year
13-14 paid holidays per year dependent on election years
12 weeks of paid parental leave
Pension plan through the State Employees Retirement System
Deferred Compensation Program – voluntary supplemental retirement plan
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinginstallationconfigurationmaintenanceimagingoperating systemsend-user computing supportenterprise security solutionsdata processingmanagement information systems

Soft Skills

leadershipmanagement oversightanalytical skillsproblem-solvingcommunication skillsrelationship buildingteam supervisionstrategic thinkingcooperative working relationshipsdecision-making