Jobs2web

Call Center Specialist – Office Specialist, UMP

Jobs2web

full-time

Posted on:

Location Type: Office

Location: Springfield • Illinois • United States

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Salary

💰 $4,414 - $5,926 per month

Job Level

Junior

About the role

  • Review child support accounts to ensure accuracy of balances.
  • Work with customers to resolve inquiries about income withholding inquiries.
  • Serve as Call Center Specialist performing complex, specialized paraprofessional and technical functions.
  • Research and resolve appointment issues.
  • Research multiple case and docket issues via statewide database systems.
  • Resolve customer inquiries by serving Income Withholding Notices (IWNs) on the Department of Employment Security.
  • Explain the legal process to CPs and NCPs without giving legal advice.
  • Confirm if Voluntary Acknowledgement of Paternity (VAP) has been received.
  • Determine if modification is warranted and explain to CPs and NCPs reasons for denial and/or next steps in the modification process.
  • Contact other state workers to resolve discrepancies in account balances.

Requirements

  • Requires knowledge, skill, and mental development equivalent to two (2) years of secretarial/business college and one (1) year of office experience, or completion of high school and three (3) years of office experience, or three (3) years of independent business experience.
  • Requires ability to keyboard accurately at 30 words per minute.
  • Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information.
  • Requires the ability to utilize and maintain state issued equipment such as a laptop.
Benefits
  • Health, Life, Vision, and Dental Insurance
  • Pension Plan
  • Paid Parental Leave
  • Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
  • (12) paid Sick Days annually
  • (10) paid Vacation Days first year, up to (25) paid Vacation Days annually
  • (3) paid Personal Days annually
  • (13-14) paid holidays annually (based on start date)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryaccount reconciliationcase researchincome withholdingmodification assessmentcustomer inquiry resolutionlegal process explanationkeyboard proficiency
Soft Skills
communicationproblem-solvingcustomer serviceattention to detail
Certifications
national background check