Call Center Floor Supervisor – Rotation B2 Shift
Jobs2web
full-time
Posted on:
Location Type: Office
Location: Springfield • Illinois • United States
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Salary
💰 $8,281 - $10,000 per month
About the role
- Serves as full line supervisor
- Establishes and implements an SCR-based program of staff development and training for subordinate staff
- Evaluates and approves reports of calls received
- Attends and provides input into supervisory and administrative staff meetings to discuss and recommend policy and procedure changes
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Requirements
- Requires a master’s degree in social work or a related human services field (child, family, and community services, early childhood development, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, social science, social services, or sociology) from a recognized college or university
- Requires three years of progressively responsible administrative child welfare experience with an MSW OR four years of progressively responsible administrative child welfare experience with a master’s degree in a related human services field
- Prefers 2 years of supervisory experience leading a team of professional staff
- Prefers 2 years of professional experience evaluating program and personnel performance
- Prefers 2 years of professional experience working in a call center environment
- Prefers 2 years of professional experience working in a 24 hour/7 day per week operation
- Prefers 2 years of professional experience conducting quality review
- Prefers 2 years of professional experience conducting staff training
- Prefers 2 years of professional experience in multi-tasking with multiple system applications
Benefits
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
staff developmenttrainingprogram evaluationpersonnel performance evaluationquality reviewmulti-taskingcall center operationsadministrative experiencehuman servicessocial work
Soft Skills
leadershipcommunicationorganizational skillsteam managementpolicy recommendationproblem-solvinginput provisionsupervisory skillsinterpersonal skillsadministrative skills
Certifications
master's degree in social workmaster's degree in related human services field