Call Center Floor Supervisor – Springfield
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full-time
Posted on:
Location Type: Office
Location: Springfield • Illinois • United States
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Salary
💰 $8,281 - $10,000 per month
About the role
- Directs the operations of the State Central Register Call Center for assigned shift
- Serves as full line supervisor
- Establishes and implements an SCR-based program of staff development and training for subordinate staff
- Evaluates and approves reports of calls received
- Attends and provides input into supervisory and administrative staff meetings to discuss and recommend policy and procedure changes
- Performs other duties as required or assigned
Requirements
- Requires a master’s degree in social work or a related human services field
- Requires three years of progressively responsible administrative child welfare experience with an MSW OR four years of progressively responsible administrative child welfare experience with a master’s degree in a related human services field
- Prefers 2 years of supervisory experience leading a team of professional staff
- Prefers 2 years of professional experience evaluating program and personnel performance
- Prefers 2 years of professional experience working in a call center environment
- Prefers 2 years of professional experience working in a 24 hour/7 day per week operation
- Prefers 2 years of professional experience conducting quality review
- Prefers 2 years of professional experience conducting staff training
- Prefers 2 years of professional experience in multi-tasking with multiple system applications
Benefits
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
administrative child welfare experiencestaff trainingprogram evaluationquality reviewmulti-taskingcall center operations
Soft Skills
leadershipsupervisory skillscommunicationpolicy recommendationstaff development
Certifications
master’s degree in social workrelated human services field