Collections Call Center Supervisor – Public Service Administrator Opt 2
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full-time
Posted on:
Location Type: Office
Location: Springfield • Illinois • United States
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Salary
💰 $99,272 - $109,152 per year
About the role
- Plans, manages and directs the activities of the staff reporting to the Springfield Collection Enforcement Division within the Illinois Department of Revenue (IDOR).
- Serves as full line supervisor.
- Approves various courses of action including jeopardy and penalty assessments.
- Regulates the training, maintenance, operation and quality control of an enforcement program and the specific software that controls its operation.
- Accesses delinquent taxpayer cases, reviews and analyzes online information to determine the nature of the delinquencies and/or assessments utilizing the IDOR's Tax Systems.
- Confers by telephone, correspondence and/or in person, with taxpayers, their representative and/or others to make demand for payment or filing of missing returns.
- Appears at Administrative Hearings, State Circuit Court and/or Federal Court to act as an expert IDOR witness in enforcement laws.
- Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.
Requirements
- Requires knowledge, skill and mental development equivalent to four years of college, preferably with coursework in finance or accounting.
- Requires prior experience equivalent to three years of progressively responsible administrative experience working in a tax related field (e.g., accounting, collections, finance, etc.).
- Four (4) years of experience supervising staff and planning day to day operations of a work unit.
- Four (4) years of experience using tax processing software systems (GenTax, MyTax Illinois, MyLocalTax, or similar tax processing systems) in a professional capacity.
- Four (4) years of experience working with taxpayers to resolve delinquent tax compliance and the collection of past due debt.
- Advanced proficiency in Microsoft Excel or similar spreadsheet software.
- Four (4) years of experience working with tax laws, rules and regulations in a professional capacity.
- Four (4) years of experience providing training or formal technical assistance as a tax or collections professional.
- Bachelor’s degree or higher level of education.
- Two (2) years of experience working in a call-center work environment.
- Requires ability to successfully complete a tax compliance and fingerprint-based background check.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
tax processing software systemsGenTaxMyTax IllinoisMyLocalTaxMicrosoft Exceltax lawscollectionsfinancial analysisadministrative experiencetraining
Soft Skills
supervisioncommunicationproblem-solvinganalytical skillsleadershipinterpersonal skillsorganizational skillscustomer servicenegotiationconflict resolution