Jobs2web

Administrative Assistant I

Jobs2web

full-time

Posted on:

Location Type: Office

Location: Springfield • Illinois • United States

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Salary

💰 $5,637 - $8,026 per month

Job Level

Junior

About the role

  • Assists in maintaining a Statewide 24-hour Long-Term care abuse/neglect hotline.
  • Receives complaints against Long-Term Care facilities, hospitals, home health agencies, ambulatory surgical treatment centers, end state renal disease centers, hospice agencies, rural health clinics, sub-acute facilities, and unlicensed nursing homes.
  • Interviews callers in order to determine if complaint/concerns pertain to regulatory non-compliance for any of the programs served or if caller needs referral to another agency.
  • Enters call information into central database as to type of caller and nature of each allegation.

Requirements

  • Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with courses in public or business administration.
  • Requires one year of professional experience in a public or private organization, or completion of an agency-approved professional management training program.
  • Two years' of work experience in Microsoft Word, and spreadsheet applications (i.e., Microsoft Word, Microsoft Outlook, Excel, PowerPoint, Smartsheet).
  • Two years' of experience preparing complex written and oral reports.
  • Two years' of experience preparing correspondence in professional manner consistent with applicable policies and procedures.
  • Extensive knowledge of office practices, procedures, and programs.
  • One year experience working on a hot line.
Benefits
  • Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
  • Competitive Group Insurance benefits including health, life, dental and vision plans.
  • Pension plan through the State Employees Retirement System.
  • Deferred Compensation Program – voluntary supplemental retirement plan.
  • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
  • 10-25 days of paid vacation time annually (10 days for first year of state employment)
  • 12 paid sick days annually which carryover year to year
  • 3 paid personal business days per calendar year (pro-rated dependent on start date)
  • 13-14 paid holidays per year
  • 12 weeks of paid parental leave
  • Employee Assistance Program and/or mental health resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
report writingdata entryregulatory compliancepublic administrationbusiness administrationhotline operationsoffice procedures
Soft Skills
interpersonal communicationproblem-solvinganalytical skillsattention to detailprofessional correspondence