Under administrative direction, serves as the Senior Systems Engineer for the Department of Innovation & Technology (DoIT), in providing expert technical assistance, advice, and guidance to DoIT PIM staff and the PIM Manager regarding the highly complex aspects of Microsoft M365 Exchange Online, including hybrid Exchange administration, email journal archiving, and eDiscovery process methods.
Coordinates in-depth studies involving extensive technical research and systems analysis of agency Mobile Device Management (MDM) solutions that are of major scope and impact.
Serves as a project leader providing advice and guidance to DoIT PIM staff for highly complex assignments such as the enterprise M365 email system, mobile endpoint management, enterprise fax system, mass email subscription services, and other agency IT related projects.
Manages and maintains process and procedure documentation for the DoIT PIM Engineering team to ensure departmental documentation is current and reliable.
Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.

Requirements

Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields.
Requires five (5) years of professional experience in a System Services related Information Technology field.
Requires five (5) years of professional experience in managing and administering a large enterprise Microsoft O365 Exchange Online environment, including hybrid Exchange administration, advanced email authentication and mail flow policy design, and the use of PowerShell and Exchange Admin Center (EAC) for enterprise configuration management.
Requires five (5) years of professional experience as a Cisco Email Security Appliance (ESA) SMTP gateway administrator.
Requires five (5) years of professional experience in managing MobileIron MDM mobile device management for Apple iPhone and iPad endpoint devices, including configuration, policy administration, enrollment, and compliance management within an enterprise environment.
Requires five (5) years of professional experience in managing and administering Arctera Enterprise Vault email data archiving.

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carryover year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Microsoft M365Exchange Onlinehybrid Exchange administrationemail journal archivingeDiscoveryMobile Device Management (MDM)PowerShellExchange Admin Center (EAC)Cisco Email Security Appliance (ESA)Arctera Enterprise Vault

Soft skills

technical assistanceguidanceproject leadershipdocumentation managementresearchcommunication