Product Support Engineer
Jobs2web
full-time
Posted on:
Location Type: Office
Location: Jubei City • 🇹🇼 Taiwan
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Represent PS Engineering as a core team member on both existing and new products
- Collaborate with the field team, engineering (SW, ME and HW), product support engineering and repair operation regarding field issues and escalations in both the field and contract manufacturer
- Lead and project management on field upgrades and NR projects
- Manage technicians in Taiwan – Satellite sites and Customer site
- Analyze trends and identify opportunities to improve the reliability of our systems.
- Collaborate with design engineering on design in serviceability (DFS)
- Develop a Field Replaceable Unit (FRU) strategy
- Support system installation and work with install coordinator on required tools, resources, etc.
- Assist in creating and reviewing support documents
- Create and provide Product Training Documents together with our Techn Writer
- Travel expectations to Customer sites, Cebu and North reading.
Requirements
- Excellent verbal and written communication skills
- Ability to work with cross-functional teams and team player
- Critical thinking and the ability to troubleshoot complex issues
- Degree required: Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
- Minimum 3 years Relevant Industry Experience desired.
Benefits
- Teradyne offers a variety of robust health and well-being benefit programs, including medical claims
- group insurance
- retirement plans
- paid vacation & holidays
- tuition assistance programs
- and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementtrend analysisreliability improvementField Replaceable Unit (FRU) strategysystem installationsupport document creationproduct training document creation
Soft skills
verbal communicationwritten communicationcross-functional teamworkcritical thinkingtroubleshooting
Certifications
Bachelor of Science in Engineering