Jobs2web

Customer Production Support Engineer

Jobs2web

full-time

Posted on:

Location Type: Office

Location: Bangalore • 🇮🇳 India

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Job Level

Mid-LevelSenior

About the role

  • Provide all service-related support (system installation, preventive maintenance, complex troubleshooting and repair break fix)
  • Provide application related expertise to analyze production impacts and to ensure a high utilization of a customer test cell
  • Develop characterization and production test programs to solve customers' test problems; collect data and analyze problems
  • Create and implement support plan in conjunction with cross functional groups, including customers’ maintenance team, to reduce equipment downtime and maintenance cost
  • Work with customers to understand and improve test processes
  • Act as the liaison between factory and customer
  • Provide formal and on-the-job training to customers
  • Escalate service problem and take ownership of problem until it is resolved
  • Represent the organization as the primary customer contact and function as key customers and departmental leadership role
  • Lead and mentor other engineers

Requirements

  • Degree in Electronics/Electrical Engineering
  • 3-5 years’ test/product engineering experience in IC component testing preferred
  • Strong team player with good interpersonal and problem-solving skills
  • Able to work independently
  • Good written and verbal communication skills in English and your native language
  • Willing to travel within and out of the country
  • Knowledge of ‘C’ or Visual Basic programming and Windows
  • Handler and prober interface experience
Benefits
  • Teradyne offers a variety of robust health and well-being benefit programs
  • insurance
  • paid vacation & holidays
  • tuition assistance programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
C programmingVisual Basic programmingtest program developmentdata analysistroubleshootingpreventive maintenancerepaircharacterization testingIC component testing
Soft skills
interpersonal skillsproblem-solving skillsteam playerindependent workwritten communicationverbal communicationleadershipmentoring