Technical Support Specialist
Jobs2web
full-time
Posted on:
Location Type: Office
Location: Springfield • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $60,304 - $94,075 per year
Job Level
Mid-LevelSenior
Tech Stack
Linux
About the role
- Assist in managing Windows/Linux workstations
- Upgrading, installing, and configuring application software and computer hardware
- Provide frontline helpdesk support resolving tickets in a timely manner with limited disruptions
- Assist with drafting and/or updating procedures and documentation as assigned
- Assist IT staff for planning and implementing new or upgrades of IT infrastructure
- Training technical and non-technical staff on new systems, protocols, and best practices
- Work alternate shifts when necessary and serve in an on-call capacity, including holidays and weekends as designated by the Technical Systems Manager or Supervisor
- Occasional travel may be required
- Perform other duties as required or assigned
Requirements
- Associate degree in Computer Science or other related technical discipline
- Relevant experience may substitute for the degree requirement on a year-for-year basis
- Fundamental knowledge of and experience working with PowerShell or other scripting language
- Established communication skills, emotional intelligence, humility, and drive
- Must be able to work within a fast-paced environment that requires frequent attention shifts
- Proactive, self-starter able to work with limited supervision
- Good time management skills
Benefits
- medical
- dental
- vision
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
WindowsLinuxapplication software installationcomputer hardware configurationhelpdesk supportPowerShellscripting languageIT infrastructure planningdocumentation draftingbest practices training
Soft skills
communication skillsemotional intelligencehumilitydriveproactiveself-startertime managementability to work under limited supervisionadaptabilityattention to detail
Certifications
Associate degree in Computer Science