Apprentice – Customer Care Executive
Jobs2web
full-time
Posted on:
Location Type: Office
Location: Bhopal • 🇮🇳 India
Visit company websiteJob Level
Entry Level
About the role
- Analyze/understand business challenges and recommend appropriate IT solutions and services, develop current and future business processes, determine interface requirements, and resolve any issues that cross multiple systems or areas which may affect the business process.
- Analyze/understand all data and information required for new business processes.
- Provide business process redesign analysis to support business changes and technology opportunities.
- Facilitate new business process and data requirements gathering, and resolve issues that may cross multiple systems that may affect the business process.
- Conduct fit gap Analysis for software package evaluations.
- Convert business requirements into functional requirements, specifications, data models and test cases, Develop detailed functional specifications documents that can be used by the technical analysts to develop technical specifications; Develop detailed Use Case scenarios and specifications.
- Work with technical analysts to develop technical specifications for the features and functions defined in the requirements document.
- Assist the users in developing their user or business procedures.
Requirements
- Bachelor's degree, preferably in Accounting
- CPA designation or non-US equivalent (e.g. CCA) is required.
- 2+ years
- Strong interpersonal skills, strong relationship management and negotiation skills
- Strong critical thinking and problem solving skills.
- Strong process flow and diagramming skills.
- Strong analytical skills.
- Expertise in business process analysis, system analysis and data analysis
- Very proficient in developing requirements definition, functional specifications, data models and business procedures
- Proficient in software fit analysis
- Expertise in MS Office, MS Project, Visio and other PC software
- Has advanced knowledge of audit principles through extensive experience.
- Strong understanding of the business processes in assigned areas to best implement policies and practices.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process analysissystem analysisdata analysisrequirements definitionfunctional specificationsdata modelsbusiness proceduressoftware fit analysisprocess flowdiagramming
Soft skills
interpersonal skillsrelationship managementnegotiation skillscritical thinkingproblem solvinganalytical skills
Certifications
Bachelor's degreeCPA designationCCA