Customer Support Specialist
Vitality Group Inc.
Child Support Specialist – Trainee
Jobs2web
full-time
Posted on:
Location Type: Office
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $4,586 - $6,228 per month
Job Level
Entry Level
About the role
- Under immediate supervision, participates in an agency-sponsored child support enforcement training program up to twelve months in duration
- Receives training in and assists with gathering data via face-to-face interviews and other sources and/or reviewing and preparing petitions, including those from other IV-D agencies /jurisdictions for Custodial Parents (CPs)
- Assists with managing the establishment, modification, and enforcement of court orders
- Assists with resolving customer service issues in a Call Center environment through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, and e-mail
- Receives training in and assists with interpreting and reviewing support orders, both judicial and administrative, for case review and entry into the system
- Assists with calculating financial obligations and support balances related to child support accounts
Requirements
- Requires education and experience equivalent to four (4) years of college with coursework in psychology, sociology, social welfare, business administration, or finance or equivalent educational attainment in a related field
- Education and experience equivalent to two (2) years’ college with a minimum of eight (8) semester hours in finance and four (4) years of experience in the Child Support program area
- Eight (8) years’ experience performing paraprofessional functions in the Child Support program area
- Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information
- Requires the ability to utilize and maintain state issued equipment such as: a laptop
Benefits
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- Paid Parental Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually
- Employees earn (3) paid Personal Days annually
- (13-14) paid holidays annually (based on start date)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data gatheringcase reviewfinancial calculationssupport order interpretationpetition preparation
Soft skills
customer servicecommunicationproblem-solving
Certifications
national background check
