Customer Support

• Under immediate supervision, participates in an agency-sponsored child support enforcement training program up to twelve months in duration
• Receives training in and assists with gathering data via face-to-face interviews and other sources and/or reviewing and preparing petitions, including those from other IV-D agencies /jurisdictions for Custodial Parents (CPs)
• Assists with managing the establishment, modification, and enforcement of court orders
• Assists with resolving customer service issues in a Call Center environment through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, and e-mail
• Receives training in and assists with interpreting and reviewing support orders, both judicial and administrative, for case review and entry into the system
• Assists with calculating financial obligations and support balances related to child support accounts

Child Support Specialist – Trainee

Customer Support Specialist

Legal Support Specialist, Commercial

Customer Experience Specialist