Field Service Engineer – UR & MiR Systems
Jobs2web
full-time
Posted on:
Location Type: Office
Location: Reno • Arizona, California, Nevada, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $65,800 - $105,300 per year
Job Level
Mid-LevelSenior
Tech Stack
JavaPython
About the role
- Deliver high-quality technical support for Universal Robots (UR) and Mobile Industrial Robots (MiR) systems
- Troubleshooting, repair, preventative maintenance, and customer training across North America
- Serve as a key technical resource, ensuring optimal system performance and customer satisfaction
- Identify opportunities for continuous improvement and innovation
- Provide remote and on-site troubleshooting, diagnostics, and repair services for robotic systems and components
- Perform scheduled maintenance to minimize downtime and extend system life
- Maintain accurate service records, case documentation, warranty claims, and CRM updates
- Deliver hands-on training and coaching to customers and internal teams on system operation, maintenance, and safety
- Act as the voice of the customer by providing feedback to engineering and product teams regarding system performance, deficiencies, and desired enhancements
- Maintain service tools, spare parts, and test equipment inventory
- Identify upsell opportunities during service visits and support sales teams with technical insights
- Maintain demo units and support technical setup for exhibitions and customer demos
- Mentor junior technicians and collaborate with cross-functional teams to improve service delivery
Requirements
- Associate’s or Bachelor’s degree in Engineering, Mechatronics, Robotics, or a related technical field
- Technical certifications in robotics or automation are a plus
- Equivalent work experience may be considered in lieu of formal education
- 3+ years in field service, robotics, automation, or electro-mechanical systems (Experience with 6- axis robots and AMRs preferred)
- Strong mechanical and electrical troubleshooting skills
- Ability to read and interpret electrical schematics and control diagrams
- Familiarity with PLCs, sensors, actuators, and industrial networking
- Programming experience (C++, Python, Java) is a plus
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work effectively both under minimal supervision and collaboratively within a team
- Proactive, curious, and solution-oriented mindset
- Ability to lift up to 50 pounds
- Valid driver’s license with a clean driving record
- Must be located within 90 minutes of a major airport
- Willingness to travel up to 80% domestically and internationally
Benefits
- medical, dental, vision
- Flexible Spending Accounts
- retirement savings plans
- life and disability insurance
- paid vacation & holidays
- tuition assistance programs
- discretionary bonus(es) based on financial performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingrepairpreventative maintenanceroboticsautomationelectro-mechanical systemsmechanical troubleshootingelectrical troubleshootingprogramming (C++, Python, Java)reading electrical schematics
Soft skills
communicationinterpersonal skillscustomer service orientationcollaborationproactive mindsetcuriositysolution-oriented mindsetmentoringcoachingfeedback provision
Certifications
Associate’s degreeBachelor’s degreetechnical certifications in robotics or automation