Operations Expert
Instaleap
Salary
💰 €3,682 per month
Job Level
Senior
About the role
- In order to better support our customers and make every journey a unique experience, we are looking for the future Manager of our Amsterdam West Branch.
- You will manage the branch and fleet, ensuring compliance with processes and quality standards, monitoring customer satisfaction indicators, and implementing improvement actions
- You will contribute to the commercial development and success of the branch: increasing revenue and profit margins, conducting competitive analysis, setting pricing strategies, local sales actions, and developing and retaining both B2B and B2C clients
- You will manage a sales team of 6 people: recruitment, training, development, planning, managing disciplinary issues, driving sales performance (briefings, weekly/monthly meetings, coaching...), and creating a stimulating work environment that fosters team spirit
Requirements
- Management and Leadership: experience managing a profit center and leading a team, preferably in sales or tourism; strong communication and teamwork
- Performance Culture: entrepreneurial mindset, results-oriented, customer satisfaction focus
- Organisation and Adaptability: high standards, adaptable in changing environment
- Driving License: valid driving license; moving vehicles for operational needs
- Languages: fluent in Dutch and English
