Customer Operations Associate

JobGet

Customer Operations Associate maximizing customer results on JobGet's platform. Collaborate with Customer Success teams to manage pipelines and drive engagement.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis and problem-solving to enhance customer outcomes on a SaaS platform. Proficient in managing candidate pipelines and collaborating with cross-functional teams to drive project success and improve processes.

Highest-signal resume keywords

Data AnalysisCustomer Success ManagementProject ManagementSQLSaaS Platform Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven Problem SolvingData VisualizationExcelGoogle SheetsTrend Analysis

Soft Skills

Strong Communication SkillsAttention to DetailSelf-StarterCollaborationCuriosity

Tools & Technologies

Analytics ToolsRecruiting Technology

Industry Keywords

Customer-Focused RoleOperational RoleStartup ExperienceProject Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Maximize our customers' results on our platform
Build and manage candidate pipelines for your accounts
Write and send candidate outreach
Closely monitor data on customer product adoption
Utilize and examine our data to solve customer problems, analyze trends, and inform decision-making
Become an expert on the RippleMatch platform, keeping roles and settings current
Manage projects that help push account-specific and Customer Success team objectives forward
Collaborate with our Customer Success Managers
Help solve tricky customer issues with product-focused solutions
Keep candidate pipelines accurate and moving to help students land roles

Requirements

What you’ll need

0-3 years of experience in an analytical, operational, or customer-focused role (internships, academic projects, and relevant coursework count)
A data-driven problem solver who enjoys digging into information, identifying trends, and using insights to improve outcomes
Comfortable working with data and spreadsheets (Excel or Google Sheets); experience with SQL, analytics tools, or data visualization is a plus
Strong attention to detail with the ability to manage complex workflows, maintain accurate data, and identify opportunities to improve processes
A self-starter who takes ownership of projects, proactively identifies challenges, and follows through on solutions
Curious about how technology, data, and recruiting come together to solve real business problems
Strong written and verbal communication skills with the ability to collaborate across teams and clearly communicate findings, recommendations, and updates
Comfortable working in a fast-paced environment where priorities evolve and processes are continuously improving
Excited to become an expert in a SaaS platform and use data to help customers maximize the value they receive
Experience with startups, SaaS, recruiting technology, analytics, project management, or operations is a plus

Benefits

Comp & perks

Flexible time off
Remote-first
Flexible work hours - our employees are in multiple time zones
Medical & dental plans
Parental leave
Employee stock options