Customer Support, Transportation Service

Job Squad

Customer Support Agent for transportation service, answering calls related to directory inquiries in Cyprus. Manage calls and provide support to Swedish speaking clients, with opportunities to expand into chat and email.

Posted 8/3/2026full-timeLarnaca • 🇨🇾 CyprusMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities, effectively managing incoming calls and resolving issues while maintaining high levels of communication. Proficient in multitasking and problem-solving, with a focus on building interpersonal relationships in a fast-paced environment.

Highest-signal resume keywords

Native Swedish SpeakerFluent English (B2)Customer Support ExperienceExcellent Multitasking SkillsProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer Handling Skills

Soft Skills

Interpersonal Relationship Building SkillsAbility to Handle Pressure

Industry Keywords

Directory InquiriesCommunication ProceduresCustomer Complaints Resolution

About the role

Key responsibilities & impact

Answer incoming calls related to directory inquiries
Handle calls for our own number service as well as for several other external providers
After a few weeks, expand to include chat and email support
Resolve product and service problems by clarifying the customer's complaints
Determine the cause, select and explain the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Manage large amounts of incoming calls
Follow communication procedures, guidelines, and policies

Requirements

What you’ll need

You speak Swedish at a native level and you are fluent in English (B2)
Experience in customer support is a plus but not a must
Basic understanding and level of computer handling skills
Excellent multitasking skills
Excellent problem solving skills with good interpersonal relationship building skills
Can handle the pressure with very hectic job, and won’t get bored with simple tasks

Benefits

Comp & perks

Relocation package if you relocate from abroad ( 2 weeks accommodation + flight tickets reimbursed after trial period)
A permanent employment contract with 6 months trial period
Work 37,5 hours per week (8 hour days with half an hour lunch break)
Gym membership OR 1 hour massage every month
Work from a nice office in Larnaca