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Job Squad

Customer Support, Fitness Technology

Job Squad

Customer Support Agent for American fitness and electronics company, providing customer assistance in Sofia. Engaging with customers via phone and email and troubleshooting fitness technology issues.

Posted 8/3/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Fluency in Norwegian and English, combined with strong communication and problem-solving skills, enables effective customer support and issue resolution. Experience in a call center environment enhances the ability to empathize and respond to customer needs efficiently.

Highest-signal resume keywords
Fluency In NorwegianFluency In EnglishCustomer Support ExperienceProblem-Solving SkillsCommunication Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Basic Computer HandlingTroubleshooting Skills
Soft Skills
EmpathyActive Listening
Industry Keywords
Call CenterCustomer Support

About the role

Key responsibilities & impact
  • Provide professional help and guidance to customers on incoming calls and tickets.
  • Provide solutions to device use questions on a case-by-case customer oriented approach
  • Play a crucial role in identifying emerging issues and bugs and communicating them to your supervision team for a fast resolution to the issue
  • Engage as required, with the supporting functional teams to resolve issues raised by customers.

Requirements

What you’ll need
  • You speak and write Norwegian and English fluently
  • Excellent communication skills with the ability to empathize, listen attentively, and respond effectively to customer needs.
  • Previous experience in customer support, preferably in a call center or similar environment.
  • Basic understanding of computer handling.
  • Strong problem-solving and troubleshooting skills, with a proactive approach to finding solutions.

Benefits

Comp & perks
  • Relocation package (flight, pickup at airport and 30 days accomodation)
  • Additional health insurance
  • 6 weeks aid training
  • Good work-life balance with all weekends off
  • Low tax rate (approximately 10 %)
  • Bonuses
  • Team-building events