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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in content moderation with a strong focus on compliance, quality standards, and sensitivity to harmful content. Proficient in Norwegian and English, with excellent communication and problem-solving skills to effectively analyze and report content issues.
Highest-signal resume keywords
Native Norwegian Language Proficiency (C1)Fluent English Language Proficiency (C1)Content Moderation ExperienceStrong Written Communication SkillsComputer Handling Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Content AnalysisContent ReportingCompliance IdentificationProblem SolvingResearch Skills
Soft Skills
EmpathyCultural Awareness
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
BPOContact CentreContent ModerationSensitive Content ToleranceSpam Deletion
About the role
Key responsibilities & impact- Assist in deleting and reporting spam and harmful content online as a Norwegian Content Moderator in Thessaloniki.
- Review content and sort it in areas such as age-appropriateness, level of violence, sexual content, and political transparency.
- Understand and keep up-to-date with the company's policies and guidelines.
- Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner.
- Review the reported content within agreed turnaround times and standards of quality.
- Recognise trends and patterns, and escalate issues outside of the established policies.
- Use market specific knowledge and insights to spot and scope solutions to improve the support of user community.
- Participate in employee assistance programs, program reporting initiatives, and training to ensure the well-being of you and your colleagues.
Requirements
What you’ll need- You speak and write Norwegian at a native level (at least C1) and you are fluent in English (C1). Excellent grammar skills.
- Experience in a BPO/contact centre/content moderation this or last year
- Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more
- A high school diploma or equivalent
- You have a good understanding and level of computer handling skills.
- Excellent problem solving skills with the capability of research and identification of the right information, and follow guidelines for content moderation.
- You have strong written communication skills, empathy, and cultural awareness of political and social situations of your home country.
Benefits
Comp & perks- Development opportunities within the company
- Relocation package (flight and accommodation for 2 weeks)
- Health insurance
- Nice offices in Thessaloniki
- €65 transport allowance
- Performance bonuses
- Work in rotative shifts and earn extra money
- Real estate agency fee reimbursement (up to €350 if applicable)