Operations Manager

Job Squad

Operations Manager responsible for operational activities and team management in Riga. Ensuring KPI adherence while fostering professional growth in a modern office environment.

Posted 8/3/2026full-timeRiga • 🇱🇻 LatviaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in operations management, with a strong focus on driving program performance and meeting KPIs. Proficient in training, coaching, and mentoring teams while balancing stakeholder needs and delivering complex client engagements.

Highest-signal resume keywords

Operations ManagementKPI AchievementLeadership SkillsAnalytical SkillsNorwegian Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BPS Voice ProcessesBPS Non Voice ProcessesComputer Handling SkillsQuality AuditsBusiness Development ProposalsCryptocurrency UnderstandingMulti Geo Experience

Soft Skills

Team ManagementCommunication SkillsPressure Management

About the role

Key responsibilities & impact

As the Operations Manager you will be in charge of operational activities, driving program performance, and ensuring that the teams are meeting their KPI's.
Your daily work will include tasks like these:
Ensure that agents are adhering to the processes of handling customers and therefore meet and exceed requirements (KPI's).
Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance)
Participate in development and presentation of proposals for business development
Be aware of quality principles/frameworks to oversee and drive regular audits with support from operations and quality teams
Train, coach, and mentor AMs and Team Leads, including career development.
Have clear role and responsibilities agreed and discussed on monthly basis
Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals
Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company

Requirements

What you’ll need

You speak and write Norwegian at a B2 or C1 level and you can communicate in English (B1).
You should ideally have a minimum of 12 years of relevant experience in BPS Voice/Non Voice processes.
Experience in operations management.
Comfortable working in Noida.
Understanding of cryptocurrency is preferred.
Multi Geo experience preferred
You have a good understanding and level of computer handling skills.
Strong leadership, team management, and analytical skills.
You have excellent communication skills and you work well under pressure with deadlines.

Benefits

Comp & perks

Work from nice, modern offices in Riga
Paid relocation (flight, accommodation, etc.)
Career development possibilities within the company
Private medical health care
Monthly food tickets