Intake Specialist, Client Intake & Administrative Support

Job Duck

Bilingual intake specialist supporting client communications, scheduling, and administration for Job Duck’s education-focused US-based employers. Managing calls, intake records, and tutor coordination remotely.

Posted 8/20/2026full-timeRemote • 🇭🇳 HondurasMid-LevelSenior💰 $1,150 - $1,220 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service and administrative support capabilities, with proficiency in managing communications, scheduling, and client intake processes. Strong organizational skills and attention to detail are essential for maintaining accurate records and ensuring efficient workflows.

Highest-signal resume keywords

Customer ServiceTutor CruncherMonday.comBilingual (English and Spanish)Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client IntakeRecord KeepingSchedulingEmail ManagementAdministrative Operations

Soft Skills

Excellent Communication SkillsProactive InitiativeAttention to DetailTime ManagementMultitasking

Tools & Technologies

Google DriveQuoVOIP

Industry Keywords

Customer Service ExperienceEducational SupportFast Paced EnvironmentJob Stability

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide exceptional customer service to prospective and existing clients
Ensure timely follow up on inquiries and requests
Support daily administrative operations and maintain organized workflows
Answer incoming phone calls and text messages promptly
Schedule classes and coordinate related logistics
Manage and organize email communications
Handle client intake and gather new client information
Maintain accurate records within Tutor Cruncher
Communicate with tutors regarding scheduling and operational needs
Update and manage information using Monday.com and Google Drive
Serve as the first point of contact for prospective and existing clients
Coordinate communications, scheduling, and administrative processes
Support students, families, and tutors while contributing to educational success

Requirements

What you’ll need

Working hours: Monday through Thursday, 10:30 a.m. to 7:30 p.m. CST; Sunday, 9:30 a.m. to 6:30 p.m. CST
Time Zone: CST
Expected call volume: 31 to 45 calls per day
CRM: Tutor Cruncher
VOIP: Quo
Other software: Monday.com and Google Drive
Reliable internet connection and power supply are required
Previous customer service, intake, or administrative experience is highly preferred
Excellent verbal and written communication skills
Outstanding customer service skills
Highly proactive with a strong sense of initiative
Fast learner with the ability to adapt quickly
Self motivated and results driven
Strong attention to detail
Excellent organizational and time management skills
Reliable and dependable
Ability to multitask in a fast paced environment
Strong follow through and accountability
Passion for education and helping others
Professional and positive attitude
Long term commitment and demonstrated job stability
English- and Spanish-speaking role
Resume in .DOC format, in English, required for application

Benefits

Comp & perks

Competitive salary
Paid Time Off
Bonuses
100% remote/home-based position
Full-time, long-term career opportunities
Parental Leave
Professional development and training
Dedicated team support
Alignment with our clients' core values