Intake Specialist, Scheduling Specialist

Job Duck

Remote Intake Specialist making outbound calls and scheduling consultations for Job Duck’s US legal-sector clients. Documenting leads in CRM and managing high-volume prospect communications.

Posted 8/7/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSenior💰 $1,150 - $1,220 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written English communication skills, with a focus on effective outbound calling and lead management. Proficient in using CRM systems and booking software while maintaining a professional demeanor in high-volume environments.

Highest-signal resume keywords

Outbound CallingCRM DocumentationLead ManagementRingCentral ExperienceTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound CallingCRM DocumentationLead ManagementBooking SoftwareScript Adherence

Soft Skills

Verbal CommunicationActive ListeningInterpersonal SkillsAttention to DetailProactive Attitude

Tools & Technologies

RingCentralCRM SoftwareBooking Software

Industry Keywords

Cold CallingLead OutreachAppointment SchedulingHigh-Volume EnvironmentProfessional Phone Presence

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Make outbound cold calls using a provided script
Conduct follow-up calls with prospective clients
Schedule consultations by booking qualified prospects through the company's booking system
Accurately document call outcomes and client information within the CRM
Collaborate with the supervisor and team to ensure efficient lead management
Meet daily outbound calling expectations while maintaining quality conversations
Follow established processes and workflows for lead outreach and appointment scheduling
Participate in training sessions and implement feedback to continuously improve performance
Send emails to prospective clients when appropriate
Maintain a professional and courteous experience during every interaction
Average approximately 20 outbound calls per hour
Work Monday–Friday, 9:00 AM–6:00 PM EST

Requirements

What you’ll need

Monday–Friday, 9:00 AM–6:00 PM EST schedule
Availability to work Eastern Standard Time (EST)
Excellent verbal and written English communication skills
Strong interpersonal and active listening skills
Professional and confident phone presence
Proactive and self-motivated
Strong attention to detail
Excellent organizational and time management skills
Comfortable working in a high-volume outbound calling environment
Ability to follow scripts while maintaining a natural and engaging conversation
Ability to build rapport quickly with prospective clients
Reliable, dependable, and accountable
Comfortable learning new software and systems
Ability to multitask and prioritize effectively
Experience with RingCentral (VoIP), CRM, and booking software is relevant to the role
Documents and application forms must be submitted in English
Resume must be submitted in .DOC format and must not contain contact information or compensation requirements

Benefits

Comp & perks

Competitive salary
Paid Time Off
Bonuses
100% remote/home-based position
Full-time, long-term career opportunities
Parental Leave
Professional development and training
Dedicated team support
Comprehensive training on the booking process will be provided by the client's team