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Client Relations Coordinator
Job DuckClient Relations Coordinator supporting a US law firm’s client intake, scheduling, and CRM operations remotely from South Africa. Managing calls, leads, calendars, records, voicemails, and attorney communications.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while managing scheduling, client interactions, and administrative tasks in a law firm environment. Proficient in maintaining accurate records and providing timely follow-up to clients and leads.
Highest-signal resume keywords
Client CommunicationScheduling ManagementLawmatics CRMAttention to DetailRemote Work Accountability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Record ManagementSchedulingAdministrative SupportLead Follow-UpCRM Management
Soft Skills
Professional CommunicationOrganizational SkillsIndependence
Tools & Technologies
LawmaticsMissive
Industry Keywords
Legal EnvironmentExecutive AssistantCustomer ServiceReferral Partners
About the role
Key responsibilities & impact- Answer all incoming phone calls and route them appropriately to team members
- Manage scheduling for the attorney across the client journey and with referral partners; anticipate scheduling needs and maintain accurate, well-organized calendars
- Support the Director of Client Services and broader team with administrative tasks as needed
- Schedule networking events, including Provisors registrations and Troikas
- Follow up with Google Ads leads and prospective clients who were not scheduled during initial contact; identify the matter type and schedule the prospect or route them to the appropriate team member
- Maintain accurate and up-to-date client records in Lawmatics, the firm's CRM
- Return all voicemails in a timely manner
- Manage the attorney's email inbox via Missive; organize and route received documents appropriately
- Maintain organized lead records in Lawmatics and ensure consistent, timely outreach
Requirements
What you’ll need- More than 1 year of experience in Executive Assistant, Customer Service, or Administrative roles
- Previous law firm experience preferred but not mandatory
- Experience communicating with clients, leads, and referral partners in a warm, professional manner
- Ability to follow firm systems, processes, and checklists consistently
- Ability to operate independently and with accountability in a fully remote environment
- Attention to detail
- English-speaking role; application documents and forms must be in English
Benefits
Comp & perks- Competitive salary
- Paid Time Off
- Bonuses
- 100% remote/home-based position
- Full-time, long-term career opportunities
- Parental Leave
- Professional development and training
- Dedicated team support
- Alignment with our clients' core values