Legal Receptionist

Job Duck

Bilingual Receptionist acting as the first point of contact for clients in a remote position. Delivering professional customer service and managing phone communications efficiently.

Posted 7/22/2026full-timeRemote • 🇨🇱 ChileMid-LevelSenior💰 $1,015 - $1,100 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on empathy and professionalism while managing high volume phone interactions. Proficient in CRM and case management systems for effective record-keeping and communication.

Highest-signal resume keywords

Excellent Spoken EnglishCustomer Service MindsetHigh Volume Phone ExperienceCRM ProficiencyLaw Firm Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ManagementCase Management SystemsDigital Record Keeping

Soft Skills

EmpathyPatienceProfessionalismCommunication

Industry Keywords

Personal Injury PracticesLaw Firm Environment

About the role

Key responsibilities & impact

Prequalify incoming leads by gathering relevant information
Assist callers with empathy, patience, and professionalism
Enter and update information within CRM and case management systems
Serve as the first point of contact for prospective and existing clients
Maintain organized digital records and documentation
Transfer calls to the appropriate team member when needed
Manage multiple phone lines while handling administrative tasks simultaneously
Answer incoming calls professionally and courteously
Take detailed and accurate messages

Requirements

What you’ll need

Excellent spoken English with a clear and professional phone presence required
Previous experience in a law firm environment preferred, particularly within personal injury practices
Experience working in high volume phone based environments preferred
Customer service mindset focused on helping others.

Benefits

Comp & perks

Competitive salary.
Paid Time Off.
Bonuses.
100% remote/home-based position.
Full-time, long-term career opportunities.
Parental Leave.
Professional development and training.
Dedicated team support.
Alignment with our clients' core values.