Intake and Communications Coordinator

Job Duck

Intake and Communications Coordinator at Job Duck, managing client intake and communications for onboarding. Responsible for relationship building and administrative support throughout the onboarding journey.

Posted 7/22/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSenior💰 $1,142 - $1,220 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client service and customer relationship management skills, with a focus on effective communication and organization. Proficient in client intake processes, appointment scheduling, and maintaining accurate records while ensuring a professional and empathetic approach.

Highest-signal resume keywords

Fluent In English And PortugueseClient Intake And Onboarding ExperienceAppointment Scheduling And Calendar CoordinationExcellent Verbal And Written Communication SkillsStrong Multitasking And Prioritization Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Accurate Data EntryRecord ManagementClient Management SystemsLegalBridgeIntake Consultations

Soft Skills

Professional Communication StyleEmpathetic ApproachHighly OrganizedProactive MindsetAccountability

Tools & Technologies

Case Management SystemsCommunication ChannelsInstagramWhatsApp

Industry Keywords

Client ServiceAdministrative SupportConfidentialityProfessional Phone Etiquette

About the role

Key responsibilities & impact

Partner with leadership and client management teams to maintain an efficient intake pipeline
Manage communications through phone, email, Instagram, and WhatsApp
Update intake records and documentation within LegalBridge
Maintain detailed and accurate client information within case management systems
Take accurate messages and ensure timely follow up
Respond to client inquiries with professionalism and empathy
Perform additional intake and administrative duties as assigned
Support a seamless, organized, and client centered intake experience
Monitor multiple communication channels throughout the day
Assist with outreach initiatives and re engagement efforts
Triage incoming communications and route inquiries appropriately
Follow up with prospective clients regarding retainer agreements and next steps
Prepare and distribute retainer agreements
Coordinate calendars and appointments for attorneys and team members
Schedule paid consultations, complimentary consultations, and client meetings
Conduct intake consultations and guide prospective clients through the onboarding process

Requirements

What you’ll need

Fluent in English and Portuguese
Excellent verbal and written communication skills
Strong client service and customer relationship management skills
Highly organized and detail-oriented
Professional and polished communication style
Strong multitasking and prioritization abilities
Proactive and solution oriented mindset
Empathetic and client focused approach
Ability to work independently and as part of a team
Excellent time management skills
Appointment scheduling and calendar coordination
Administrative support experience
Client intake and onboarding experience
Accurate data entry and record management
Adaptability and flexibility
Professional phone etiquette
Accountability and follow through
Ability to maintain confidentiality and professionalism

Benefits

Comp & perks

Competitive salary.
Paid Time Off.
Bonuses.
100% remote/home-based position.
Full-time, long-term career opportunities.
Parental Leave.
Professional development and training.
Dedicated team support.
Alignment with our clients' core values.