Client Service Representative

Job Duck

Client Service Representative at Job Duck delivering exceptional legal client experiences. Managing communications, scheduling, and supporting attorneys in a remote work setting.

Posted 7/15/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSenior💰 $1,015 - $1,100 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service and communication skills while managing client interactions and documentation. Proficient in calendar management, scheduling, and maintaining accurate client records to ensure a professional and organized office environment.

Highest-signal resume keywords

Exceptional Customer Service SkillsCalendar Management and SchedulingClient Relationship ManagementStrong Verbal and Written Communication SkillsIntake Coordination Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Information Gathering and DocumentationIntake CoordinationAdministrative SupportClient Record Maintenance

Soft Skills

Attention to DetailOrganization and Time ManagementProblem Solving and Critical ThinkingEmpathy and ProfessionalismActive Listening Skills

Industry Keywords

Legal Administrative ExperienceClient Intake ConversationsProfessional Phone EtiquetteMultitasking AbilitiesReliability and Accountability

About the role

Key responsibilities & impact

Manage calendars and coordinate scheduling needs
Conduct client intake conversations and gather relevant details regarding potential matters
Ensure confidentiality and professionalism in all client interactions
Perform administrative support tasks as assigned
Schedule consultations, appointments, and meetings
Create clear summaries of client matters for attorney review
Collect and organize client information and supporting documentation
Transfer calls to the appropriate team members when necessary
Answer incoming phone calls in a professional and courteous manner
Serve as the primary point of contact for prospective and existing clients
Create a welcoming and positive experience for every caller and client
Follow up with potential clients when appropriate
Maintain accurate client records and documentation
Respond to client questions and provide exceptional customer service
Complete intake forms accurately and thoroughly

Requirements

What you’ll need

Exceptional customer service skills
Professional phone etiquette
Strong verbal and written communication skills
Active listening skills
Client relationship management
Attention to detail
Organization and time management
Calendar management and scheduling
Information gathering and documentation
Problem solving and critical thinking
Adaptability and flexibility
Reliability and accountability
Ability to work independently
Multitasking abilities
Empathy and professionalism
Strong follow up skills
Intake coordination experience preferred
Legal administrative experience preferred but not required

Benefits

Comp & perks

Competitive salary.
Paid Time Off.
Bonuses.
100% remote/home-based position.
Full-time, long-term career opportunities.
Parental Leave.
Professional development and training.
Dedicated team support.
Alignment with our clients' core values.