PI Case Support Specialist

Job Duck

PI Case Support Specialist at Job Duck providing client support for personal injury cases. Organizing and maintaining case information while ensuring a high level of communication and professionalism.

Posted 6/18/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSenior💰 $1,220 - $1,320 per monthWebsite

About the role

Key responsibilities & impact

Help maintain a positive, organized, and client-centered experience
Ensure timely follow-ups, task completion, and case progression
Prepare and send monthly client communication campaigns
Support outreach efforts by posting content on social media platforms
Conduct client intake processes and accurately gather information
Answer incoming calls and provide professional assistance to clients
Manage calendars, emails, and client communications efficiently
Maintain accurate and organized case records within internal systems
Assist attorneys with case-related administrative and coordination tasks
Communicate with clients to provide updates and ongoing support throughout personal injury cases

Requirements

What you’ll need

Experience in personal injury, legal support, or case coordination preferred
Professional communication skills
Client-focused mindset
Strong attention to detail
Problem-solving ability
Excellent organizational skills
Time management and prioritization
Accountability and dependability
Process adherence and task execution
Sense of urgency and responsiveness
Adaptability in fast-paced environments
Team collaboration skills
Case management coordination

Benefits

Comp & perks

Competitive salary.
Paid Time Off.
Bonuses.
100% remote/home-based position.
Full-time, long-term career opportunities.
Parental Leave.
Professional development and training.
Dedicated team support.
Alignment with our clients' core values.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

professional communication skillsclient-focused mindsetstrong attention to detailproblem-solving abilityexcellent organizational skillstime managementprioritizationaccountabilitydependabilityteam collaboration skills