Intake and Case Support Specialist

Job Duck

Intake Specialist in a fully remote setting assisting clients and handling case-related information. Key responsibilities include managing client interactions and documentation for effective outcomes.

Posted 6/16/2026full-timeRemote • 🇭🇳 HondurasJunior💰 $1,150 - $1,220 per monthWebsite

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Hard Skills

case managementdocumentation reviewrecord organizationstatus request preparationSocial Security forms submissionmedical record handlingcase note maintenance

Soft Skills

client communicationmultitaskingattention to detailindependent workverbal communicationwritten communication

Industry Keywords

Social Security Administrationclient follow-upsinbound callscase developmentmedical appointments

About the role

Key responsibilities & impact

Manage client follow-ups via text messaging to ensure timely updates.
Answer inbound calls and conduct follow-up phone calls with clients and relevant parties.
Review Social Security files and documentation for accuracy and completeness.
Prepare and submit status requests to monitor case progress.
Review, request, and organize medical records for case development.
Prepare, organize, and submit records to the Social Security Administration.
Prepare and submit required Social Security forms and documentation on time.
Receive, review, and process incoming records and documentation.
Organize documentation for filings and case submissions.
Prepare and submit records to medical providers and related institutions.
Maintain accurate and detailed case notes for tracking and updates.
Coordinate and follow up on medical appointments and related documentation.
Communicate with Social Security Administration representatives regarding case matters.

Requirements

What you’ll need

Minimum of 1 year of experience in a client-facing role, such as customer service, sales, or legal/administrative support roles.
Strong ability to manage multiple client interactions and case details simultaneously.
Excellent written and verbal communication skills.
Ability to handle a moderate call volume daily (approximately 16–30 calls combined inbound and outbound).
High attention to detail when handling documentation and records.
Ability to work independently while following established procedures.

Benefits

Comp & perks

Competitive salary.
Paid Time Off.
Bonuses.
100% remote/home-based position.
Full-time, long-term career opportunities.
Parental Leave.
Professional development and training.
Dedicated team support.
Alignment with our clients' core values.