Intake and Administrative Support Specialist
Job Duck
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇭🇳 Honduras
Visit company websiteSalary
💰 $1,150 - $1,220 per month
Job Level
JuniorMid-Level
About the role
- Provide backup coverage for the intake coordinator during absences, vacations, or emergencies.
- Answer inbound calls from potential new clients and handle occasional outbound follow-ups.
- Assist with client intake, pre-qualifying leads, and recording client information.
- Follow up with prospects and confirm appointment details.
- Cross-train in Lawmatics CRM for intake functions.
- Draft, proofread, and edit documents, letters, and email templates.
- Manage, update, and format referral lists by state/county; confirm contact details with external partners.
- Handle simple correspondence, such as appointment confirmations and referral communications.
- Assist with note-taking during consultations and meetings.
- Create and manage action items and to-do lists in Asana.
- Provide light scheduling support, including booking meetings and setting reminders.
- Support general administrative tasks as needed.
Requirements
- Bilingual in English and Spanish.
- Comfortable cross-training and shifting between intake and administrative duties.
- Able to cover intake functions during absences of the primary intake coordinator.
- At least 2 years experience with client-facing roles preferred.
- Customer-focused approach with excellent phone and people skills.
- Empathetic, personable, and professional in client interactions.
- Strong planning, organizational, and time management skills.
- Detail-oriented and accurate in documents and correspondence.
- Trustworthy, reliable, and able to handle confidential information.
- Software experience: Lawmatics, Asana, Cosmolux, Zoom, Skype, Slack, Microsoft 365; Copilot optional.
Benefits
- Competitive salary.
- Paid Time Off and holiday pay (where applicable).
- Annual Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client intakelead pre-qualificationdocument draftingproofreadingeditingnote-takingschedulingtime managementorganizational skillsdetail-oriented
Soft skills
bilingualcustomer-focusedexcellent phone skillspeople skillsempatheticpersonableprofessionaltrustworthyreliableconfidentiality