Virtual Case Manager

Job Duck

Case Manager at Job Duck supporting personal injury cases through detailed documentation and communication. Collaborating with clients, medical providers, and adjusters in a fast-paced, remote setting.

Posted 5/15/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSenior💰 $1,220 - $1,320 per monthWebsite

About the role

Key responsibilities & impact

Adjust demand packages based on attorney direction and coverage limits.
Prepare complete demand packages for attorney review.
Communicate with insurance adjusters regarding coverage, liability, and demand submissions.
Verify accuracy of financial information, including medical costs, out-of-pocket expenses, and insurance payments.
Submit approved demand packages to insurance adjusters.
Collect, verify, and document required personal, medical, and insurance information.
Use case management software (for example, Filevine, Clio, Mycase).
Drafting legal documents including Letters of Protection.
Serve as the primary point of contact for more than 100 active personal injury clients.
Conduct consistent follow-up outreach based on the stage of each case.
Manage approximately 45–50 calls per week and 200+ emails/messages per week.

Requirements

What you’ll need

Strong attention to detail.
Excellent organizational skills.
Ability to work independently and remain self‑driven.
Strong English communication skills (written and verbal).
Ability to follow structured, established processes.
Comfort handling confidential and sensitive information.
Experience with Microsoft Excel.
Ability to maintain professionalism in high‑stress situations.
Collaborative and team‑oriented mindset.

Benefits

Comp & perks

Competitive salary.
Paid Time Off.
Bonuses.
100% remote/home-based position.
Full-time, long-term career opportunities.
Parental Leave.
Professional development and training.
Dedicated team support.
Alignment with our clients' core values.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

demand package preparationlegal document draftingfinancial information verificationcase managementinsurance communicationattention to detailorganizational skillsMicrosoft Excel

Soft Skills

self-drivenstrong English communicationprofessionalismcollaborative mindsetability to follow processeshandling confidential informationhigh-stress situation management