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Job Duck

Virtual Client Services Coordinator II

Job Duck

Client Services Coordinator managing client communications with providers. Verifying balances and documentation for smooth case handling in remote support for US-based employers.

Posted 5/13/2026full-timeRemote • 🇭🇳 HondurasJunior💰 $1,150 - $1,220 per monthWebsite

Tech Stack

Tools & technologies
VoIP

About the role

Key responsibilities & impact
  • Manage critical communications with providers
  • Verify balances and ensure accurate documentation
  • Document all findings and interactions in the CRM system
  • Coordinate timely follow-ups with relevant stakeholders
  • Maintain professionalism and confidentiality in all communications
  • Manage call volume and ensure responsiveness to client needs
  • Negotiate with providers after training to secure favorable outcomes for clients
  • Contact providers on behalf of clients to request and review outstanding invoices, verify balances, and confirm insurance coverage applicability
  • Communicate with multiple providers and consolidate inquiries when possible to optimize efficiency.

Requirements

What you’ll need
  • Minimum of 1 year of experience in client-facing roles or customer service
  • Strong organizational and time-management skills
  • Excellent verbal and written communication in English and Spanish
  • Ability to handle multiple tasks and prioritize effectively
  • Detail-oriented with a high level of accuracy
  • Problem-solving and negotiation skills
  • Comfortable working with CRM systems and VoIP tools
  • Professional demeanor and client-focused mindset.

Benefits

Comp & perks
  • Competitive salary.
  • Paid Time Off.
  • Bonuses.
  • 100% remote/home-based position.
  • Full-time, long-term career opportunities.
  • Parental Leave.
  • Professional development and training.
  • Dedicated team support.
  • Alignment with our clients' core values.

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemsVoIP tools
Soft Skills
organizational skillstime-management skillsverbal communicationwritten communicationdetail-orientedproblem-solving skillsnegotiation skillsclient-focused mindsetprofessional demeanor