Bilingual Front Desk Specialist

Job Duck

Bilingual Receptionist managing client interactions and phone calls for Job Duck. Supporting smooth client experiences through efficient communication and precise documentation.

Posted 4/28/2026full-timeRemote • 🇨🇱 ChileMid-LevelSenior💰 $1,015 - $1,100 per monthWebsite

About the role

Key responsibilities & impact

Prequalify incoming leads using established criteria.
Support a smooth and positive client experience from first contact.
Maintain professionalism and composure across all caller interactions.
Communicate relevant information clearly with internal teams via Slack.
Take accurate messages and log details in the CRM system.
Transfer calls to the appropriate team member when needed.
Protect team time by setting appropriate boundaries with callers.
Answer incoming calls promptly and professionally.
Greet callers and identify their needs efficiently.

Requirements

What you’ll need

Warm, confident phone presence with clear articulation in English and Spanish.
Ability to guide conversations, ask direct questions, and redirect when needed.
Strong attention to detail when documenting and logging information.
Calm, focused decision making in high pressure or time sensitive situations.
Quick response time with a proactive, action oriented mindset.
Process driven work style with respect for structured workflows.
Reliability, punctuality, and day to day consistency.
Ability to balance empathy, professionalism, and urgency.
Comfort working toward performance metrics and team goals.
Energized by high volume phone based work and real time problem solving.

Benefits

Comp & perks

Competitive salary.
Paid Time Off.
Annual bonuses.
100% remote/home-based position.
Full-time, long-term career opportunities.
Parental Leave.
Professional development and training.
Dedicated team support.
Alignment with our clients' core values.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM systembilingual communication

Soft Skills

warm phone presenceclear articulationattention to detailcalm decision makingproactive mindsetprocess drivenreliabilityempathyprofessionalismproblem solving