Job Duck

Receptionist – Reception and Administrative Support Specialist

Job Duck

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Salary

💰 $1,015 - $1,100 per month

Tech Stack

VoIP

About the role

  • Maintain organized and up-to-date client records and documentation
  • Document all communications accurately within the CRM
  • Schedule appointments and manage calendars as needed
  • Manage inbound and outbound client communications with professionalism and urgency
  • Prioritize urgent matters and prevent task backlogs
  • Conduct timely follow-ups and ensure deadlines are consistently met
  • Support internal team coordination and workflow efficiency
  • Complete assigned tasks within a structured, KPI-driven system
  • Handle high-volume calls while maintaining accuracy and efficiency

Requirements

  • Time Zone: PST
  • Schedule: 08:00/08:30 AM PST to 4:30/5:00/5:30 PM PST
  • Language Requirement: English only
  • Call Volume Expectation: 45+ calls per day, over 200 calls per week
  • Experience working in a KPI-based or performance-tracked environment required
  • Previous experience in legal, personal injury, or client-facing administrative roles preferred
  • Ability to manage high call volumes with professionalism and urgency
  • Experience with CRM systems required
  • Experience with VoIP phone systems required
  • Proficiency with email and calendar management tools required
  • Comfortable using internal communication platforms
Benefits
  • Competitive salary.
  • Paid Time Off.
  • Annual bonuses.
  • 100% remote/home-based position.
  • Full-time, long-term career opportunities.
  • Parental Leave.
  • Professional development and training.
  • Dedicated team support.
  • Alignment with our clients' core values.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemsVoIP phone systemsemail managementcalendar managementKPI-driven systems
Soft Skills
professionalismurgencycommunicationtime managementtask prioritization