Job Duck

Legal Intake and CRM Specialist

Job Duck

full-time

Posted on:

Location Type: Remote

Location: Honduras

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Salary

💰 $1,150 - $1,220 per month

About the role

  • Make daily outbound follow-up calls to prospective clients.
  • Handle after-hours intake and escalate critical cases to attorneys.
  • Act as backup for reception by answering incoming calls.
  • Keep CRM/Smart Advocate updated with all notes and critical comments.
  • Screen cases based on qualification criteria (injury type, third-party involvement, etc.).
  • Manage the CRM and maintain accurate client records.
  • Guide potential clients through the intake process.
  • Send and confirm fee agreements for all qualified leads.
  • Respond to all new leads within 30 minutes (calls, web forms, and referrals).

Requirements

  • 2-3 years of experience working as an Intake Specialist.
  • Previous experience in a personal injury law firm, or a strong understanding of personal injury terms, is preferred.
  • Expected call volume: 45 calls per day.
  • CRM: Smart Advocate.
Benefits
  • Competitive salary.
  • Paid Time Off.
  • Annual bonuses.
  • 100% remote/home-based position.
  • Full-time, long-term career opportunities.
  • Parental Leave.
  • Professional development and training.
  • Dedicated team support.
  • Alignment with our clients' core values.
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