Administrative Case Manager
Job Duck
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇭🇳 Honduras
Visit company websiteSalary
💰 $1,220 - $1,320 per month
Job Level
Junior
Tech Stack
VoIP
About the role
- Act as the first point of contact for clients and insurance adjusters
- Answer phone calls and provide exceptional customer service
- Organize and maintain case files accurately
- Assist with intake processes and documentation
- Set up insurance claims promptly and accurately
- Collaborate with team members to ensure smooth operations
- Check in with clients regularly to ensure satisfaction
- Manage email inbox and calendar scheduling
- Support light marketing tasks, including social media posting
Requirements
- At least 1 year experience in a client facing role
- Adaptable and willing to assist in various tasks
- Familiarity with CRM systems
- Excellent communication skills with a clear accent
- Comfortable with taking calls
- Customer service orientated
- Software CRM: Filevine
- VOIP: Ring Central
- Microsoft suite
- Zoom
- Teams
Benefits
- Competitive salary.
- Paid Time Off and holiday pay (where applicable).
- Annual Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecase file organizationintake processesinsurance claims processingemail managementcalendar schedulingsocial media posting
Soft skills
adaptabilitycommunicationclient satisfactionteam collaboration