Case Intake Administrator
Job Duck
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇭🇳 Honduras
Visit company websiteJob Level
Junior
Tech Stack
VoIP
About the role
- Maintain accurate records in CRM systems
- Accurately record and organize client-provided details
- Schedule consultations with intake attorneys
- Serve as the first point of contact for potential clients
- Manage and execute the client intake process
- Prepare initial case files for review
- Evaluate whether callers meet the firm’s criteria for representation
- Conduct intake calls and gather essential case details
- Collaborate with attorneys and team members to ensure a seamless intake process
Requirements
- Detail-oriented with sharp analytical thinking
- Minimum 1 year of prior experience in a customer facing role
- Assertive and confident in decision-making
- Legal background is a plus
- Professional demeanour with a positive, upbeat attitude
- Organised and proactive
- Software CRM: Clio, integrated with Salesforce
- VOIP: Ring phone system
- Microsoft suite
Benefits
- Competitive salary.
- Paid Time Off and holiday pay (where applicable).
- Annual Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
detail-orientedanalytical thinkingassertiveconfident decision-makingprofessional demeanorpositive attitudeorganizedproactive