IT Operations and Infrastructure Coordinator

JIRAU ENERGIA

Coordenador de Operação e Infraestrutura de TI na Jirau Energia, 4ª maior usina hidrelétrica do Brasil. Liderando operações de TI e gestão de infraestrutura híbrida em ambientes corporativos.

Posted 5/25/2026full-timeRio de Janeiro • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDNSGoogle Cloud PlatformITSMJamfLinuxServiceNowTCP/IPTerraform

About the role

Key responsibilities & impact

IT Operations and Services (ITSM)
- Coordinate delivery of IT services according to the service catalog, SLAs and agreed satisfaction levels.
- Lead Incident, Request, Problem, Change and Asset/Configuration (CMDB) processes, ensuring operational discipline and traceability.
- Monitor and report KPIs (SLA, MTTR, availability, backlog, satisfaction, recurrence, root cause).
- Conduct operations meetings with action plans and issue tracking.
- Ensure operational documentation (runbooks, procedures, knowledge base, service standards and escalation).
IT Infrastructure (Cloud and On-Premises)
- Coordinate administration and evolution of cloud environments (IaaS/PaaS/SaaS, landing zone, networking, identities, governance) and on-premises environments (datacenter, virtualization, storage, backup, networking).
- Plan capacity, availability and performance: capacity planning, tuning, lifecycle management and scaling.
- Ensure observability and monitoring (logs, metrics, alerts, events), with proactive response to failures.
- Ensure execution of critical routines: backup/restore, patching, hardening, firmware/OS updates, certificate and license renewals.
- Support architecture and deployment of high availability, DR/BCP, redundancy and periodic contingency tests.
User and Systems Support (Service Desk / Field / L2/L3)
- Coordinate the Service Desk, field/local support and systems support teams, ensuring effective and standardized service delivery.
- Define and maintain escalation flows with specialist teams (infrastructure, applications, security, vendors).
- Implement improvements to reduce volume: automation, self-service, portal, knowledge base, standardization and user training.
- Lead operational crises: communication, prioritization, war room, root cause analysis (RCA) and prevention planning.
Security, Compliance and Continuity
- Ensure adherence to information security policies, access control, identity management, segregation of duties and audits.
- Coordinate remediation of vulnerabilities and compliance activities: patching, EDR/AV, MFA, logging and access reviews.
- Support internal and external audits with evidence and traceability.
- Maintain and evolve continuity plans and incident response procedures.
Vendor, Contract and Cost Management
- Manage vendors and contracts (telecom, cloud, support, outsourcing), ensuring deliverables and SLA compliance.
- Plan and control the operational budget: licenses, cloud spend, maintenance, renewals, support and upgrades.
- Implement cost-efficiency practices (e.g., FinOps for cloud): tagging, rightsizing, reservations and usage policies.

Requirements

What you’ll need

Education
Bachelor's degree in Information Technology, Information Systems, Computer Science, Computer Engineering, Networking, or related fields.
Solid experience in IT operations and user and systems support (corporate environments).
Experience managing hybrid infrastructure (cloud + on-premises), including networking, virtualization, backup and monitoring.
Experience with incident and change management and handling operational crises (war room, communication, escalation).
Experience leading or guiding teams and/or vendors, with a focus on quality and SLA compliance.
Technical knowledge
- Concepts and practices of ITSM (processes and metrics).
- Infrastructure: Windows/Linux, virtualization, storage, backup, networking (TCP/IP, VPN, DNS, DHCP), directories/identity (e.g., AD/Azure AD/IdP).
- Fundamentals of cloud computing (governance, networking, identity, costs, availability).
- Monitoring/observability and log management.
- Operational security basics (MFA, hardening, patching, vulnerabilities, EDR/AV).
Certifications: ITIL Foundation, COBIT, ISO 27001 (foundations), Microsoft/AWS/Azure/GCP (fundamentals), Network+ / CCNA, Linux.
Experience with ITSM tools (ServiceNow, GLPI, Jira Service Management etc.).
Experience with MDM/Endpoint Management (Intune, SCCM/MECM, Jamf).
Automation and Infrastructure as Code practices (PowerShell, Bash, Terraform/Ansible).
Knowledge of FinOps and cloud cost optimization.
Experience in regulated environments (audits, compliance, LGPD - Brazilian Data Protection Law).

Benefits

Comp & perks

Meal and/or Grocery Allowance (Ticket card) - you can split the total balance between the two cards, choose restaurants or use it for supermarket purchases.
Health Plan - We offer a national health plan 100% subsidized by the company for you and your dependents.
Dental Plan - Dental coverage is offered for you and your dependents and is also 100% covered by the company.
Life Insurance - Provided for added protection.
Childcare Assistance - Financial support for childcare for children up to 5 years old.
Gympass - Access to fitness and wellness services to help you stay balanced.
Workplace Stretching Sessions - Periodic sessions to stretch and relieve tension during the workday.
Private Pension - The company matches your contribution (up to 7%).
Profit Sharing (PLR) - Annual company profit-sharing.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ITSMincident managementchange managementcloud computingvirtualizationbackupmonitoringautomationInfrastructure as Codenetworking

Soft Skills

leadershipcommunicationproblem-solvingprioritizationteam coordinationcrisis managementquality focusservice deliverystandardizationuser training

Certifications

ITIL FoundationCOBITISO 27001Microsoft fundamentalsAWS fundamentalsAzure fundamentalsGCP fundamentalsNetwork+CCNALinux