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Jimdo

CX Expert Engineer

Jimdo

As an Expert Engineer at Jimdo, you’ll enhance customer support tooling and solutions. Collaborate with teams to improve support quality, efficiency, and customer satisfaction while mentoring peers.

Posted 5/21/2026full-timeRemote • 🇩🇪 GermanySeniorLeadWebsite

Tech Stack

Tools & technologies
CloudGoJavaJavaScriptKotlinNode.jsPythonReactTerraformTypeScript

About the role

Key responsibilities & impact
  • Design, build, and maintain internal support tooling and customer self-service solutions
  • Own and improve Zendesk configurations, workflows, automations, and integrations
  • Build scalable integrations between support systems, product services, analytics platforms, and CRMs
  • Partner closely with Customer Support teams to uncover operational bottlenecks and deliver impactful solutions
  • Improve reliability, observability, and operational excellence through monitoring, alerting, testing, and documentation
  • Use AI-assisted development tools to accelerate engineering workflows and improve productivity
  • Mentor fellow engineers and contribute to technical leadership, design reviews, and engineering best practices

Requirements

What you’ll need
  • 8+ years of professional software engineering experience, including experience in senior or lead-level responsibilities
  • Strong full-stack engineering skills with modern frontend technologies (React/TypeScript or similar) and backend systems (Node.js, Kotlin, Java, Python, or Go)
  • Experience owning production systems end-to-end, including operational concerns and system reliability
  • Familiarity with cloud infrastructure, CI/CD pipelines, and Infrastructure as Code tools such as Terraform
  • Experience working with APIs, integrations, observability tooling, and data-driven decision-making
  • Curiosity and enthusiasm for AI-assisted development tools like Cursor, GitHub Copilot, or Claude Code
  • Excellent collaboration skills and a customer-centric mindset, ideally with experience supporting operational or customer-facing teams.

Benefits

Comp & perks
  • Annual compensation reviews to ensure you're rewarded fairly.
  • A remote office set-up bonus to enhance your workspace.
  • An employee assistance program, offering resources and counseling.
  • Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever.

ATS Keywords

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Hard Skills & Tools
full-stack engineeringReactTypeScriptNode.jsKotlinJavaPythonGoCI/CDInfrastructure as Code
Soft Skills
collaborationcustomer-centric mindsetmentoringtechnical leadershipproblem-solvingcommunicationcuriosityenthusiasm