Business Development Representative, Hybrid BDR/Receptionist

Jim Shorkey Auto Group

Business Development Representative at Jim Shorkey Auto Group managing customer inquiries and appointments. Responsibilities include reception duties, appointment confirmation, and exceptional customer service.

Posted 7/21/2026full-timeYoungstown • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service skills, effective communication, and strong organizational abilities to enhance customer experiences and support sales operations. Proficient in managing customer inquiries and maintaining accurate records in a CRM system.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsOrganizational AbilitiesCRM ManagementAppointment Scheduling

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Friendly PersonalityOutgoing AttitudeMultitasking AbilitiesProfessional AppearanceTeam Collaboration

Tools & Technologies

Dealership SoftwareComputer Proficiency

Industry Keywords

Receptionist ExperienceCall Center ExperienceBDC ExperienceSales SupportCustomer Communication

About the role

Key responsibilities & impact

Respond promptly to incoming internet and phone inquiries.
Contact customers via phone, text, and email to schedule appointments.
Follow up with sales leads and previous customers.
Maintain accurate customer information in the CRM.
Confirm appointments and assist in generating showroom traffic.
Support the sales team with lead management and customer communication.
Greet customers as they enter the dealership.
Answer and direct incoming phone calls professionally.
Assist with basic administrative tasks and paperwork.
Maintain a clean, organized, and welcoming reception area.
Provide exceptional customer service to every guest.
Coordinate with multiple departments to ensure a smooth customer experience.

Requirements

What you’ll need

Previous customer service, receptionist, call center, or BDC experience preferred.
Strong communication skills, both verbal and written.
Friendly, outgoing personality with a professional appearance.
Excellent organizational and multitasking abilities.
Comfortable using computers and learning dealership software.
Ability to work independently and as part of a team.
Reliable attendance and punctuality.
High school diploma or equivalent.

Benefits

Comp & perks

Competitive hourly pay plus bonus opportunities
Medical, dental, and vision insurance
401(k) with company match
Paid vacation
Career growth opportunities within the dealership
Ongoing training and development
Employee vehicle purchase program
Positive, team-oriented work environment