Senior Director, Analytics and Insights

Jazz Pharmaceuticals

Senior Director leading customer analytics and insights for Jazz Pharmaceuticals, a global biopharma company. Translating patient, HCP, payer, and market data into enterprise strategy and customer experience improvements.

Posted 8/4/2026full-timeRemote • California, Pennsylvania • 🇺🇸 United StatesSenior💰 $232,000 - $348,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Analytics & Insights, with a strong ability to translate complex data into actionable strategies and narratives. Proven leadership in managing high-performing teams and driving accountability across functions within the pharmaceutical industry.

Highest-signal resume keywords

Customer Analytics & InsightsLeadership & Team DevelopmentQualitative & Quantitative ResearchAgile Product DevelopmentResource Planning & Performance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer AnalyticsMarket ResearchData SynthesisSegmentation AnalysisPatient Journey AnalysisAI & Automation in AnalyticsPerformance ManagementCapability DevelopmentDecision-MakingBudget Management

Soft Skills

CollaborationCommunicationContinuous ImprovementProblem-SolvingStakeholder Alignment

Certifications & Qualifications

Bachelor's DegreeAdvanced Degree Preferred

Industry Keywords

PharmaceuticalHealthcareHCPsPatientsPayersKOLsEnterprise AnalyticsCapability Operating ModelsDistributed Matrixed TeamsRare Disease

About the role

Key responsibilities & impact

Lead and scale Customer Analytics & Insights capabilities to convert insights into actionable strategies and execution
Lead and develop Team Leads, establishing decision rights, accountability, and performance expectations
Oversee Analytics & Insights teams partnering with franchises, functions, and regions to deliver integrated, decision-ready insights
Hold Global Capability Owners accountable for Customer Analytics & Insights and Global Performance Reporting outcomes
Partner on resource planning, talent strategy, and capability development
Own budget and resource allocation and make team investment decisions
Set and evolve the team vision and strategy aligned with Customer Insights & Data priorities and Jazz objectives
Translate business strategies into prioritized analytics and insights demand
Define and govern the maturity, standardization, reuse, and scale of Customer Analytics & Insights capabilities
Manage strategic vendor partners
Foster a high-performance culture of collaboration, learning, and continuous improvement
Partner with Activation Leads on user needs, readiness, enablement, and adoption
Align with franchise, functional, regional, and senior leadership stakeholders
Drive alignment across data, insights, franchise, and commercial functions with Technology, Legal, and Compliance support
Represent the team in cross-functional forums and resolve dependencies
Lead resolution of complex cross-team issues affecting capability performance or adoption

Requirements

What you’ll need

Bachelor's degree in business, healthcare, technology, or related field
12+ years of experience in customer analytics, market research, or insights roles
5 years of experience in pharma
Proven expertise synthesizing qualitative and quantitative data into actionable insights for HCPs, patients, payers, and KOLs
6–8 years of experience leading people, managing and developing high-performing teams, and driving accountability across functions
Deep understanding of qualitative and quantitative research and analytical approaches
Experience with market research, segmentation, and patient journey analysis
Ability to synthesize primary research, secondary data, real-world data, and engagement data
Ability to translate complex insights into clear implications and compelling narratives
Experience working within Agile product development teams and product operating models
Experience leveraging AI, automation, or agentic workflows for enterprise analytics and reporting
Experience leading resource planning, performance management, and talent development
20–30% travel required
Advanced degree preferred
Experience in capability operating models, enterprise platform teams, rare disease or specialty brands, and distributed matrixed teams preferred

Benefits

Comp & perks

Discretionary annual cash bonus or incentive compensation
Discretionary equity grants
Medical insurance
Dental insurance
Vision insurance
401k retirement savings plan
Flexible paid vacation
20–30% travel opportunities/requirements